MATTHEW HARGROVE
Buckeye,AZ
Summary
Reliable Senior Analyst with outstanding talents in client management, business operations and leadership. Strong project management skills with adroitness in successfully managing multiple tasks at any given point. Over a 10-year background providing strategic analysis services to businesses.
Overview
9
9
years of professional experience
Work History
SR. Analyst, Outbound Transportation
PETSMART STORES INCE.
Phoenix, AZ
02.2020 - Current
- Improved efficiency and productivity through strategic workload planning and support for multiple DCs
- Proactively identifying and proposing process improvement initiatives
- Effectively communicated with immediate team, DC management, replenishment, carriers, and store operations.
- Demonstrated strong communication skills across all levels of the organization through effective verbal and written communication.
- Collaborated with carriers and distribution leadership to collectively provide optimal solutions for PetSmart.
- Excelled in change management, teamwork, innovation, and relationship building to exhibit strong leadership abilities.
- Analyzed data from various sources to identify trends and patterns.
- Prepared presentations on results of analysis for management team.
- Identified improvement opportunities to effectively meet customer and business needs.
Operational Supervisor
PETSMART STORES INCE.
Newnan, Georgia
05.2018 - 02.2020
- Planned, scheduled and coordinated activities of operational staff to ensure efficient workflow.
- Monitored staff performance and provided feedback on a regular basis.
- Developed strategies to improve operational processes in order to increase efficiency and productivity.
- Ensured compliance with safety regulations, company policies and procedures.
- Conducted training sessions for new employees regarding operational procedures.
- Resolved issues related to operational tasks or duties within the team.
- Prepared reports on daily operations for management review.
- Assisted in developing strategies to reduce cost and maximize profits.
- Coordinated with other departments to ensure smooth functioning of operations.
Receiving/Traffic manager
WALMART STORES INC.
LaGrange, Georgia
01.2017 - 01.2018
- Provided leadership for Traffic Office and Receiving Associates while overseeing administrative tasks for Inbound and Outbound Loads. Managed the claims process for OSDR and monitored the creation and resolution of remedy tickets for problem freight. Also, responsible for managing the trailer pool, local level Carrier Relations, and addressing any related issues.
- Perform regular monthly assessments of DC Yard, specifically evaluating seal and empty trailer conditions.
- Efficiently balanced daily receiving tasks to achieve maximum production within limited hours
- Ensured consistent quality of inbound loads through routine trailer inspections.
- Managed the process of submitting carrier claims for quality-related issues.
Traffic/Remedy Manager
WALMART STORES INC.
Atlanta, Georgia
01.2015 - 01.2017
- Provide Leadership for Traffic Office and Yard Driver Associates; ensure administrative tasks for Inbound and Outbound Loads, Claims Process for OSDR, monitor the creation and resolution of remedy tickets for problem freight, manage trailer pool, local level Carrier Relations and Issues
- Developed new SOPs for 25-2111 Open Receivers, 25-2112 PO Reconciliation, 25- 2113 Pre- Notification, and 25-2121 Receiving Office
- Collaborated with various eCOM Traffic Offices to share SOP
- Developed an efficient procedure in partnership with the FedEx Insight Team, enhancing inbound handling of FedEx Loads
- Maintained trailer pool at agreed amount with FedEx and UPS
- Monitored shipping trailer close times by the shipping dock and carriers' pick up times
- Played a key role in the smooth transition of FC-8103 during its start-up and go-live phase in Chino, California by providing training and assistance.
- Provided support for Shipping Operations and utilized leadership skills to share experience.
- Ensured proper Carrier's scheduling for expedited inbound loads with accurate PO's and case counts.
- Performed routine checks on a regular basis to ensure the integrity of trailer contents and security measures
- Implemented a rotation system for Yard Drivers, leading to increased efficiency by assigning one driver to handle damages and reallocating others for yard moves.
- Implemented a strategic approach to maximize the utilization of Associate fixed hours and enhance their contribution towards warehouse operations.
Education
General Studies -
Chaffey College
Skills
- MIcrosoft Excel Proficient
- Performance monitoring
- Client management
- Report Preparation
- Budget Planning
- Client Relationship Management
- Cost-benefit analysis
- Stakeholder Communication
- Business Acumen
- Data Analysis
References
References available upon request.
Timeline
SR. Analyst, Outbound Transportation
PETSMART STORES INCE.
02.2020 - Current
Operational Supervisor
PETSMART STORES INCE.
05.2018 - 02.2020
Receiving/Traffic manager
WALMART STORES INC.
01.2017 - 01.2018
Traffic/Remedy Manager
WALMART STORES INC.
01.2015 - 01.2017
General Studies -
Chaffey College