Kelvin J. Martinez
Las Vegas
Summary
Dynamic professional with a proven track record, excelling in problem-solving and data analysis. Adept at multitasking and fostering strong relationships, I consistently deliver exceptional support to business clients, ensuring accurate solutions and maintaining service level agreements. Passionate about driving success through effective communication and collaboration. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
Work History
SR. Expert, Government Business Care
T-Mobile
Las Vegas
08.2024 - Current
- Deliver great Un-Carrier service by expertly addressing requests for clients and our sales team via multiple contact channels.
- Resolve billing difficulties by ensuring promotions and rebates are correctly processed.
- Generate custom billing, usage, and other account-related activity reports whenever needed to manage the consumer's account.
- Task Management Effectively moves between calls, written communication through Salesforce, and reporting as described earlier.
- Problem-solving Ability to fully understand and resolve a variety of problems quickly and effectively.
- Ability to communicate with all levels of business customers, sales, and cross-functional partners.
Specialist, Business Sales Support
T-Mobile
Las Vegas
11.2022 - 08.2024
- Interpersonal Skills to effectively and professionally communicate with all Business contacts.
- Providing accurate directions and solutions to the various system errors and defects our Sales team encounters.
- Maintaining a positive working relationship with all associates to keep everyone satisfied.
- Consistently maintain SLA and adherence to community Goals.
Education
Bachelor of Science - Business Administration And Management
Nevada State University
Las Vegas, NV05-2026
High School Diploma -
East Valley High School
North Hollywood, California, NVSkills
- Multitasking
- Self-sufficient and confident
- Active Listening
- Data analysis
- Microsoft Excel Proficient
- Problem Solving
- Project management
- Team collaboration
- Salesforce management
- Active listening
- Recordkeeping
- Attention to detail
- Networking
- Sporting events
Timeline
SR. Expert, Government Business Care
T-Mobile
08.2024 - Current
Specialist, Business Sales Support
T-Mobile
11.2022 - 08.2024
Bachelor of Science - Business Administration And Management
Nevada State University
High School Diploma -
East Valley High School