FAITH Shaw
Reynoldsburg
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
National Government Operational Trainer, Sr.
UnitedHealth Group
09.2021 - 04.2024
- Streamlined onboarding process, decreasing time-to-competency for new employees through focused training efforts.
- Applied adult learning principles to create engaging instructional content that catered to various learner preferences.
- Contributed to talent development initiatives aimed at promoting internal growth opportunities for high-potential employees.
- Developed custom learning materials, including presentations, manuals, and job aids to support ongoing education.
- Assessed the effectiveness of existing training programs by tracking participant outcomes and gathering stakeholder feedback for continuous improvement efforts.
- Evaluated employee performance, identifying skill gaps and creating tailored training solutions for individual growth.
- Trained and mentored 30-40 new personnel hired to fulfill various roles.
- Built and maintained professional relationships with vendors and suppliers.
DSNP Navigator
UnitedHealth Group
07.2020 - 09.2021
- Coordinate all communications between patients and doctor offices
- Resolve over 50 weekly customer inquiries via phone and email, consistently exceeding targets
- Engagement and Voicemail Champ
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
- Boosted morale and team cohesion by implementing comprehensive mentorship and feedback system among navigation personnel.
- Promoted safe navigation in restricted visibility situations through proficient use of radar functions like target tracking and range scaling.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
Talent Engagement Specialist
National Center for Urban Solutions
01.2019 - 06.2020
- Recruited, interviewed, and hired 17 participants weekly
- Maintain inventory logs and courses complied for Rescare and ODJFS
- Monitor inventory levels for reordering and shipping for hischool, main office and anex building
- Answer phones and record detailed messages
- Taught a Job readiness and resumme class weekly
- In charge of companies 8 Social Media accounts
Customer Service Representative II
Nationwide Mutual Insurance Company
05.2017 - 10.2018
- Maintain operational efficiency through following proper office protocols
- Respond to all inquiries and requests in a timely manner
- Contribute to high-level of customer satisfaction by constantly maintaining friendly attitude
- Screen and answer calls, emails, and correspondence with professionalism and in a timely manner
Education
Graphic Design and Photography
CSCC
Columbus, OhioSkills
- Excel
- Microsoft Office and Word
- Scheduling
- Training & Development
- Employee engagement
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Public speaking
Accomplishments
- Collaborated with team of 15 in the development of Employee experiance.
Languages
English
Certification
- C.A.R.E Training - 6 months
- Certified M&R Professional, UHC - 2 years
- Culture Ambassador Training - 3 years
Timeline
National Government Operational Trainer, Sr.
UnitedHealth Group
09.2021 - 04.2024
DSNP Navigator
UnitedHealth Group
07.2020 - 09.2021
Talent Engagement Specialist
National Center for Urban Solutions
01.2019 - 06.2020
Customer Service Representative II
Nationwide Mutual Insurance Company
05.2017 - 10.2018
Graphic Design and Photography
CSCC
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