Matthew Harris
Technical Support / Cyber Security
Marietta,Georgia
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
12
12
years of professional experience
4
4
Certifications
Work History
Company Owner
Harris Computer Repair
Marietta, GA
06.2011 - Current
- Managed two employees.
- Helped customers remove viruses and configure home networks.
- Donated time and expertise to my local church.
- Increased sales by 10% year on year.
Technical Support Representative
Hargray Communications Group Inc.
Hilton Head Island, SC
07.2021 - 05.2022
- Perform call turn-around time to under 30 seconds.
- Helped customers with telephone, internet and television issues.
- Worked and trained others remotely.
- Managed high levels of call volume up to 60 calls per day.
Technical Support Representative
Vonage Business Solutions
Atlanta, GA
04.2015 - 01.2017
- Provisioned phones quickly.
- Used Salesforce for ticketing and tracking issues.
- Remote into customers computers to setup soft phones and configure routers/firewalls to allow VOIP traffic to flow without issue.
- Improved call turn around times from 120 seconds to 45 seconds.
Lead Computer Repair Technician
Office Depot
Marietta, GA
10.2013 - 04.2015
- Disassembled computers to perform diagnostics and check for repair needs.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Refurbished used computers and technological equipment, saving customers money.
- Improved turn-around time to under 24 hours.
Education
Associate of Applied Science - Cyber Security
Chattahoochee Technical College
Marietta, GA 01.2017 - 05.2022
Skills
Creative problem solving
CRM
Application support
Desktop support
Data recovery
Technical documents comprehension
Active Listening
Teamwork and Collaboration
Critical Thinking
Multitasking Abilities
Good Telephone Etiquette
Certification
CompTIA A+
Affiliations
AITP - Chattahoochee Technical College
Accomplishments
Eagle Scout - Boy Scouts of America
HAM Radio Operator - KJ4HZU
Open Water SCUBA Diver
2017 State Senate Cyber Security Summit - Presenter
Timeline
Technical Support Representative
Hargray Communications Group Inc.
07.2021 - 05.2022
Associate of Applied Science - Cyber Security
Chattahoochee Technical College
01.2017 - 05.2022
Technical Support Representative
Vonage Business Solutions
04.2015 - 01.2017
Lead Computer Repair Technician
Office Depot
10.2013 - 04.2015
Company Owner
Harris Computer Repair
06.2011 - Current