Alfred Drechsel
Huntingdon Valley,PA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Experienced Training Specialist with 4 + years of success in Sales/ Service instruction. Focused on maximizing employee performance, team productivity and quality assurance with effective training programs. Looking to leverage 5 years in the automotive industry to take on a dynamic role within your company.
Overview
6
6
years of professional experience
Work History
Company Owner
AD Interior Home Detail And Design
Huntingdon Valley, PA
09.2020 - Current
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided exceptional customer service to customers.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Drafted invoices for completed work.
- Built loyal account base and long-term business relationships.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
- Interacted well with vendors and customers to build connections and nurture relationships.
Audi Corporate Trainer/Academy Training Facilitator
Audi Of America
Herndon, VA
06.2013 - 03.2017
- Developed effective training manuals, modules and teaching aids.
- Coached new managers on store procedures, policies and customer service.
- Held demonstrations and one-on-one coaching sessions.
- Collaborated with management to identify company training needs and scheduling.
- Created and executed competency program with 100% success rate.
- Held online and conference call training session to accommodate off- site employees.
- Led annual training sessions for Sales and Service Advisors.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Reviewed effectiveness of programs and proposed updates to maximize success.
Audi Brand Specialist
Cherry Hill Imports
Cherry Hill, NJ
10.2012 - 05.2013
- Consulted with customers to assess needs, determine budget and describe vehicle options.
- Stayed up to date on all available new and pre-owned vehicles on lot.
- Managed pricing negotiations and highly efficient sales processes.
- Promoted benefits of dealership to potential customers.
- Assisted customers with locating and choosing merchandise in any store department.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Education
High School Diploma -
William Tennent High School
Warminster, PASkills
- Sales
- New Product Information
- Product Knowledge
- Sales Goals
- Creative problem solving
- Client Needs Assessment
- Customer Complaint Resolution
- Vehicle Inspection
- Good listening skills
Timeline
Company Owner
AD Interior Home Detail And Design
09.2020 - Current
Audi Corporate Trainer/Academy Training Facilitator
Audi Of America
06.2013 - 03.2017
Audi Brand Specialist
Cherry Hill Imports
10.2012 - 05.2013
High School Diploma -
William Tennent High School
Similar Profiles
Lydia NordvikLydia Nordvik
Small Business Owner; The Home Staging Company at Self Employed Home Stager & Interior DesignSmall Business Owner; The Home Staging Company at Self Employed Home Stager & Interior Design
Jazmin EngelhartJazmin Engelhart
Graphic Design Intern at Wilder Roots Home Store and Interior DesignGraphic Design Intern at Wilder Roots Home Store and Interior Design
Leon Watson IIILeon Watson III
Graphic Designer Manager at Interior Logic Group (Home Design Systems)Graphic Designer Manager at Interior Logic Group (Home Design Systems)