Vaughan Parham
Alexandria,LA
Summary
Veteran Personal Service Specialist with top-level skills in Product Support and Management. Likeable personality and customer-focused background coupled with expertise in Technology and Team Development. Ready to tackle new challenges and build success with an exciting organization.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Company Owner
Damascus Avenue
Alexandria, LA
11.2012 - Current
- Provide services as "DBA" in consultation and instruction, addressing all boxing and fitness experience levels; Meeting general health, wellness and competitive goals successfully used throughout greater Austin and San Antonio areas.
- Create, manage and execute branding along with utilization of social media influence to enlist patronage and communicative vision.
Fiber Optic Technician
Pinnacle/Google Fiber
Austin, TX
10.2019 - 06.2020
- Installed and configured new fiber lines and system components, as well as relocations of existing users.
- Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
- Completed minor preventive maintenance and mechanical repairs on equipment.
- Exceeded goals through effective task prioritization and great work ethic.
Bus Driver
San Antonio Independent School District
San Antonio, TX
05.2018 - 10.2019
- Transported 200+ passengers daily, including students, staff, along with supplies between school events and destinations according to district compliance lines.
- Conducted pre-trip inspections; Navigated routes utilizing approved GPS devices, increasing transport efficiency through high-traffic areas & schedule expectations.
- Assisted passengers with disabilities to board and exit bus utilizing proper safety protocols.
- Proud Steward of its resident Union representation.
Advanced Technical Support Agent
AT&T
Austin, TX
06.2014 - 09.2016
- Rendered technical support covering a variety of mobile device systems; contributions lending to center locations headlining company vote of industry leading 6 JD Power & Associates awards for service and support.
- Excelled as hub for consumer, small-to-global business and employee accounts; domestic and international, chosen and entrusted with piloting successful sales and technical break through initiatives.
- Acted as Steward and Advocate for its Union Representation.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Development Supervisor/Call Center
IEnergizer/Zenimax
Austin, TX
09.2012 - 05.2014
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Managed team of 15 to 20 agents; measuring performance, task management and personal growth.
- Implemented team structure and strategy conducive to codifying process, exceeding metric efficiency monthly.
- Increased productivity through effective staff training regarding customer service protocols and call resolution techniques.
Security Services Technician
Defender Direct/ADT
Long Island, NY
01.2011 - 01.2012
- Bolstered professional options in burglary, intrusion and fire protection; increasing buyer awareness and intelligent purchase by 30% within three months of tenure.
- Hard-wire, wireless and hybrid systems, working with various surface materials including drywall/sheet rock and metal.
- Streamlined security system repair processes to minimize day-to-day downtime and increase overall productivity.
Education
Certification in Development Assistance - Nonprofit Management
State University Of New York
New York, NY06.2011
Skills
- MS Office
- Chrome
- Live Person
- Confluence
- Call Center
- Database
- Technical Support
- Customer Relationship Management
- Consultation
- Installation
- Sales
- Scheduling
- Coaching
Accomplishments
- H (Hazardous Materials) - X (Tank + Hazardous) - P (Passenger vehicles) - N (Tank vehicles) - S (School bus).
Certification
- B Class Commercial Driver's License, 2018
- DBA(Doing Business As) Publication, 2014
Timeline
Fiber Optic Technician
Pinnacle/Google Fiber
10.2019 - 06.2020
Bus Driver
San Antonio Independent School District
05.2018 - 10.2019
Advanced Technical Support Agent
AT&T
06.2014 - 09.2016
Company Owner
Damascus Avenue
11.2012 - Current
Development Supervisor/Call Center
IEnergizer/Zenimax
09.2012 - 05.2014
Security Services Technician
Defender Direct/ADT
01.2011 - 01.2012
Certification in Development Assistance - Nonprofit Management
State University Of New York
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