Matthew Hart
Newark,Ohio
Summary
Dynamic sales professional with a friendly demeanor and proven customer service skills, honed at Englefield Oil Company. Adept at problem-solving and fostering teamwork, I consistently exceeded sales goals while enhancing client relationships. My strong communication abilities and strategic approach to inventory management have driven operational efficiency and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Fuel Fleet Card Sales
Englefield Oil Company
Heath
02.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Retail Sales Associate
Beverage Source
Newark, OH
05.2014 - Current
- Provided exceptional customer service to enhance shopping experience and build customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Trained new employees on store policies, sales techniques, and customer engagement strategies.
- Implemented visual merchandising standards to optimize product displays and increase sales potential.
- Help customers with answering questions and selecting types of beers and wines
- Sell all liquor responsibly and be cognizance of stringent liquor control board age regulations
- Perform nightly closing duties, make deposits, and secure close facility
Route Sales Representative
Frito Lay
Columbus
05.2021 - 01.2023
- Managed daily route planning to optimize delivery schedules and minimize delays.
- Built strong customer relationships through regular interactions and feedback collection.
- Processed customer orders efficiently using inventory management software.
- Conducted product demonstrations, enhancing product knowledge among clients.
- Monitored vehicle maintenance needs to ensure safe and reliable operation.
- Collaborated with team members to address customer concerns promptly and effectively.
- Analyzed sales data to identify trends, adjusting strategies for improved customer engagement.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Collaborated with customers to identify needs and provided catered solutions
- Displayed products properly at customer sites and according to company specifications and policies.
- Immediately addressed problems with customers to promote speedy resolution.
- Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Established strong relationships with clients, resulting in increased repeat business and referrals.
- Enhanced brand visibility within assigned territory through creative merchandising displays at retail locations.
- Increased product placement in stores with strategic merchandising techniques.
General Manager of Food Service
Garfield's Restaurant and Pub
Heath, OH
05.2007 - 01.2014
- Oversaw daily operations of food service department, ensuring compliance with health and safety standards.
- Developed and implemented strategic initiatives to enhance customer satisfaction and operational efficiency.
- Managed vendor relationships, negotiating contracts to optimize cost-effectiveness in food procurement.
- Led staff training programs focused on improving service quality and team performance.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Established performance metrics for team members, fostering a culture of accountability and continuous improvement.
- Coordinated marketing strategies to increase brand visibility and drive revenue growth within the food service sector.
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
- Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
- Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Drove revenue growth by identifying untapped market segments and developing targeted promotions to attract new clientele.
- Boosted employee morale with regular team-building activities, improving communication and collaboration.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
- Implemented effective marketing campaigns to increase brand awareness and attract new customers to the establishment.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Education
No Degree - Criminology
Fairmont State University
Fairmont, WV08-1998
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Fuel Fleet Card Sales
Englefield Oil Company
02.2024 - Current
Route Sales Representative
Frito Lay
05.2021 - 01.2023
Retail Sales Associate
Beverage Source
05.2014 - Current
General Manager of Food Service
Garfield's Restaurant and Pub
05.2007 - 01.2014
No Degree - Criminology
Fairmont State University