Communications graduate with strong experience in sales, healthcare operations, and customer service. Proven ability to lead teams, exceed sales targets, and manage high-volume client interactions.
Overview
5
5
years of professional experience
Work History
Budtender / Floor Lead
Pure Oasis
Boston, MA
07.2025 - 04.2026
Ranked among top sales performers each shift, serving an average of 70+ customers daily
Selected as floor lead, training and mentoring new hires on sales techniques, compliance, and customer service standards
Maintained strong product knowledge to guide customer decisions and drive revenue
Practice Assistant
Brigham and Women’s Hospital
Boston, MA
05.2024 - 04.2025
Coordinated patient flow and assignments within a fast-paced recovery unit, improving workflow efficiency
Managed high-volume phone lines, scheduling appointments and supporting patient care coordination
Utilized systems including Epic, Prism, PeopleSoft, and UKG for administrative and clinical support tasks
Maintained inventory and organization of medical supplies to ensure uninterrupted operations
Driver
Lyft
Boston, MA
05.2023 - 04.2024
Delivered high-quality customer experiences while maintaining strong ratings
Travel Consultant
Grand Circle Travel
Boston, MA
09.2021 - 05.2023
Achieved second-highest performance tier within the sales organization through consistent revenue generation
Led process improvements to streamline sales calls and increase efficiency
Reached top-level certification in Amadeus flight systems
Developed and maintained SharePoint resources to support inbound sales teams
Processing Agent
Ermont
Quincy, MA
03.2021 - 08.2021
Ensured compliance with quality assurance standards and industry regulations
Education
Bachelor of Arts - Communications
Curry College
Milton, MA
05.2019
Skills
Sales & Customer Relationship Management
Team Leadership & Training
Healthcare Administration Systems (Epic, UKG, PeopleSoft)
Microsoft Office, Google Workspace, Adobe Creative Suite