Biology graduate with a mix of clinical support, retail sales, and team leadership experience. Combines patient care, active listening, and product education to recommend solutions, resolve concerns, and support customer needs while working with management and peers to maintain strong service and sales results.
Overview
2
2
Languages
1
1
Certification
4
4
years of professional experience
Work History
Lead Cashier/ Key Holder | Sales Leadership
Ulta Beauty
Arvada, CO
06.2022 - Current
Provided floor leadership similar to sales manager duties, backed sales goals, and helped maintain customer-focused sales environment.
Developed team members' skills in customer engagement, product knowledge, and selling techniques, fostering a knowledgeable sales team.
Enhanced sales operations by greeting customers, identifying needs, and recommending products to align with preferences and concerns, improving customer satisfaction.
Built strong customer relationships through active listening and personalized product recommendations.
Addressed customer concerns and objections with professionalism, strengthening customer relationships and loyalty.
Showed leadership and accountability while collaborating with management and team members to support store performance.
Supported store management with daily operations, sales floor execution, and opening and closing procedures.
Certified Nursing Assistant (CNA)
Boulder Canyon Health and Rehabilitation
06.2025 - 2025
Provided direct patient care, including hygiene support, mobility assistance, and vital sign checks.
Assisted patients with activities of daily living, including bathing, grooming, and dressing.
Assisted nursing staff with daily clinical duties, prioritizing patient safety and comfort.
Measured vital signs and reported changes to nursing staff promptly.
Responded promptly to call lights and resident requests, ensuring attentive care.
Supported meal service and monitored resident intake, contributing to nutritional well-being.
Built strong communication and patient interaction skills through daily resident care.
Maintained accurate patient records in compliance with HIPAA guidelines.
Kept patient areas clean and safe by following infection control procedures.
Our Lady of Guadalupe Church- Assisted with church activities, events, and community outreach programs. Helped organize, set up, and clean up for church services and special events. Supported community members through acts of service, kindness, and assistance. Worked alongside other volunteers to maintain an organized and positive environment. Demonstrated teamwork, communication, reliability, and a strong sense of responsibility.
Children's Hospital- Assisted hospital staff with daily tasks and activities to support patients, families, and visitors. Helped create a welcoming, positive, and comforting environment for children and their families. Provided friendly assistance to patients and visitors by answering questions and helping them navigate the hospital. Supported hospital events and activities to help improve the patient and family experience. Maintained organized and clean common areas while following hospital guidelines. Demonstrated compassion, patience, teamwork, communication, and professionalism when interacting with patients and families.
<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG