MARGO R. CARTER
Kansas City,MO
Summary
Detail-oriented logistics expert specializing in customer service and operational management. Successfully trains teams to achieve performance goals while effectively managing cash control and ensuring compliance, contributing to overall business success.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Lead Sales Associate (Key Holder)
Pandora Jewelry
Leawood, Kansas
10.2023 - 10.2025
- Managed operations, cash control, and customer service to ensure smooth functioning in a fast-paced environment. Train staff and support performance goals.
- Guided customers in selecting jewelry and accessories that aligned with their preferences, enhancing their shopping experience.
- Trained new sales associates on product knowledge and customer service techniques to elevate team performance.
- Processed sales transactions accurately using point-of-sale systems and cash handling procedures.
- Managed inventory levels by restocking merchandise and organizing displays effectively.
- Collaborated with team members to maintain a positive and engaging shopping environment.
Data Collection Technician / Sales & Services / Mail Processor
U.S. Postal Service
1801 Cleveland Ave, Kansas City
04.1996 - 12.2022
- Audited mail/package volumes through regional travel up to 4 hours, supporting operational and financial tracking for headquarters while maintaining compliance and handling sensitive materials.
- Collected mail and packages from multiple locations, enhancing logistical efficiency.
- Sorted and organized items for timely distribution to delivery routes, ensuring seamless operations.
- Operated sorting machines to ensure accurate processing of mail.
Tax Preparer
H and R Block
Kansas City
01.2000 - 04.2017
- Prepared federal and state tax returns using H&R Block tax software.
- Reviewed client documents for accuracy and missing tax information.
- Explained tax forms, deductions, and credits to clients.
- Interviewed clients to gather income, expenses, and filing details.
- Applied current tax laws to complete compliant returns.
- Resolved client questions about refunds, payments, and filing status.
- Maintained confidential client records and tax documents.
- Supported seasonal H&R Block office workflow and client appointments.
- After leaving HandR Block I continued to do Taxes
Education
Associate of Arts - Accounting And Finance
Park University
Kansas City, MO08-2006
Skills
Point-of-sale systems
- Cash management
- Inventory management
- Product knowledge
- Sales target achievement
- Sales forecasting
- Customer service
- Customer relationship management
- Client relationship building
- Team collaboration
- Visual merchandising
- Inventory turnover
- Attention to detail
- Time management
- Coaching techniques
- Effective communication
- Problem solving
- Market analysis
- Account management
Certification
HIPAA Certified, BPP Certified (Tax Preparation), TWIC Card In Progress
Timeline
Lead Sales Associate (Key Holder)
Pandora Jewelry
10.2023 - 10.2025
Tax Preparer
H and R Block
01.2000 - 04.2017
Data Collection Technician / Sales & Services / Mail Processor
U.S. Postal Service
04.1996 - 12.2022
Associate of Arts - Accounting And Finance
Park University