Matthew Hastings
Commonwealth of Kentucky - Transportation Cabinet
Paducah,KY
11
years of professional experience
Organized administrative specialist bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering 10+ years of combined experience in medical knowledge, leadership and administrative support roles.
Work History
Administrative Specialist Senior
3 Years 6 Months- Greet visitors to the office, answer phone calls, and direct inquiries appropriately.
- Prepare correspondence, memos, presentations, spreadsheets, databases. using MS Office programs.
- Handle confidential documents in a secure manner while ensuring privacy regulations were met.
- Verify applicant's identity documents, such as birth certificates and Social Security cards.
- Review applications and supporting documentation to ensure accuracy of information provided.
- Provide instruction on proper completion of application forms.
- Issue or deny licenses based on the results of examinations conducted in accordance with state regulations.
- Educate applicants about applicable rules, regulations, and requirements associated with obtaining a driver's license.
- Maintain accurate records related to all licensing activities including test scores, fees collected, and any other pertinent data.
- Process payments for fees associated with various licensing services provided by the agency.
- Advise customers on proceedings on processes that include reinstatements, eligibility based on court cases, and compliance with licensing.
Merchandise Team Manager
4 Years 7 Months- Build and support effective relationships with associates, peers and supervisor to effectively lead positive change.
- Proactively seek personal learning and development opportunities to build leadership skill set and enhance individual performance.
- Recruit, hire, develop and retain a high performing management and associate team while enforcing polices and practices.
- Recognize and properly resolve customer and performance issues; communicate high priority issues to the Store Team Leader in a timely manner and collaborate to develop a plan for resolution to minimize risk.
- Create and manage the execution of the store business plan to drives KPI results and maximizes business opportunities to include CRM, Loyalty and technology.
- Analyze reporting and daily sales trends to make real-time strategic business decisions to drive results.
- Lead all visual directives ensuring mapping and floorset are properly planned,scheduled and executed seamlessly within allotted timeframe.
- Supervise the efficient and productive handling of all merchandise including shipment receipt and processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP)
Blood Collection Specialist
3 Years 2 Months- Performed donor collections as whole blood or red cell donations as well as OJI training including competency and assessments
- Performed all types of donor health history screening and eligibility procedures.
- Conducted donor greeting, donor reaction care and processing and packing of blood as assigned.
- Performed daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance.
- Demonstrated excellence in customer service and public relations to promote a positive, professional image of the American Red Cross Biomedical Services.
- Operated vehicles, including vans and small box trucks. Able to transport supplies and equipment in a state of readiness and to ensure compliance.
- Able to utilize charge/team lead duties independently in the absence of a Team Supervisor when assigned.
- Able to autologous/allogeneic mini-operations independently.
- Completed any required readings and training assignments by assigned deadline.
- Performed other related duties as necessary.
Education
High School Diploma
CNA Certification - CNA - Nursing
Phlebotomy Certification - Phlebotomy
Skills
Well-organized with strong human relation skills
Ability to communicate professionally and effectively
Ability to work proficiently
patiently and in a timely manner through a high stress environment
Ability to follow management direction/company policy to complete all duties as required
Skilled with computer systems and software including Microsoft Office Suite and Teams
Skilled at encouraging others and developing rapport
Self-starting
goal-oriented strategist whose confidence
perseverance and vision promote success
Quickly learn procedures and methods
Ability to read
count
and write to accurately complete any/all documentation
Capable of lifting over 50 lbs if necessary while maintaining safety guidelines and protocols
Understanding in OSHA
Biohazard
HIPPA compliance and KRS statues including
but not limited to suspensions
DUI compliance
and legal proceedings
Accomplishments
Kentucky Transportation Cabinet
- Collaborated with the Non-US Support Team throughout other regional offices to ensure proper documentation was presented and maintained per KYTC Legal
- Drafted and submitted the KYTC KINDL Specialist training manual to promote accurate information regarding processes and handling per KRS statutes regarding licenses
American Eagle Outfitters
- Consistently maintained high customer satisfaction ratings.
- Exceeded sales goals by an average of 30% in 2019.
- Loss Prevention audit score of 100% - Perfect for 2019-2021
- Worked in Store Team Leader capacity during holiday season 11/20-3/21 within the height of COVID-19
American Red Cross
- Promoted from Collection Tech III to Collection Specialist II, in less than 12-months
- Trained on the job new hires on standard venipuncture techniques and company guidelines.
Timeline
Administrative Specialist Senior
Commonwealth of Kentucky - Transportation Cabinet
04.2023 - CurrentRead More
Merchandise Team Manager
American Eagle Outfitters, Inc
09.2018 - 04.2023Read More
Blood Collection Specialist
American Red Cross Biomedical Services
07.2015 - 09.2018Read More
Joppa High School
High School Diploma
Read More
Shawnee Community College
CNA Certification from CNA - Nursing
Read More
West Kentucky Community And Technical College
Phlebotomy Certification from Phlebotomy
Read More