Matthew Hathaway
Trenton,NJ
Summary
Responsible driver with several years of experience generating sales while maintaining personalized service. Background developing deep customer connections to increase revenue. Brings superior work ethic and excellent people skills to delivery process.
Overview
15
15
years of professional experience
Work History
Route Driver /Butcher Shop Clerk/Secretary
Dutch’s Meats
Ewing, NJ
06.2017 - Current
- Delivered products to customers in a timely manner across designated routes.
- Conducted routine vehicle inspections to ensure safety and compliance.
- Maintained accurate delivery logs and inventory records throughout shifts.
- Resolved customer issues promptly to enhance service satisfaction and experience.
- Communicated effectively with customers regarding delivery schedules and inquiries.
- Assisted in loading and unloading products at the warehouse and customer locations.
- Followed company policies for food handling and hygiene standards diligently.
- Ensured all deliveries were properly documented and signed for.
- Performed pre-trip inspections on assigned vehicle according to company policy.
- Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
- Followed DOT regulations when driving commercial motor vehicles.
- Provided excellent customer service by addressing any issues or concerns promptly.
- Collected payments from customers when applicable.
- Consulted with customers to gain feedback and improve deliveries.
- Reported any accidents or incidents immediately to management team.
- Cut and trimmed various meats to customer specifications.
- Assisted customers with meat selection and preparation advice.
- Cleaned and sanitized work areas to maintain health standards.
- Operated slicers, grinders and other butcher shop equipment safely.
- Weighed, wrapped, labeled, priced, and displayed merchandise for sale.
- Managed daily office operations and maintained organized filing systems.
Supervisor
Saker Shoprite
Lawrence, New Jersey
11.2011 - 06.2017
- Supervised daily operations of retail staff and ensured adherence to company policies.
- Trained new employees on customer service standards and operational procedures.
- Coordinated inventory management and maintained stock levels on the sales floor.
- Resolved customer complaints effectively to enhance overall shopping experience.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, and evaluated staff.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Trained new employees on company policies and procedures.
Education
Hamilton High North
Hamilton, NJSkills
- Route planning
- Delivery management
- Order picking and processing
- Vehicle operation knowledge
- Vehicle inspection
- Load securing techniques
- Meat quality assurance
- Quality control
- Inventory management
- Safety protocols
- Time management
- Problem solving
- Customer service
- Effective communication
- Team leadership
- Training and mentoring
- Conflict resolution
- Organizational skills
- Basic math
- Payment processing
- Strong work ethic
- Customer-focused demeanor
- Commercial driving
Timeline
Route Driver /Butcher Shop Clerk/Secretary
Dutch’s Meats
06.2017 - Current
Supervisor
Saker Shoprite
11.2011 - 06.2017
Hamilton High North