Matthew Hecmanczuk
Tampa
Summary
Customer-focused professional with strong empathic skills and ability to connect with diverse individuals. Committed to ensuring positive experiences in high-pressure environments while maintaining company standards and safety guidelines.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Air Canada
09.2022 - Current
- Leveraged active listening and empathy to de-escalate situations and ensure customer satisfaction.
- Resolved high-volume customer inquiries using strong problem-solving skills
- Coordinated with team members to streamline service processes, improving operational efficiency.
- Maintained strict adherence to company policies, safety procedures, and data privacy standards.
Volunteer
Feeding Tampa Bay
10.2025 - Current
- Adapted quickly to changing needs and high-demand periods during distribution events
- Provided respectful and compassionate support to diverse community members, ensuring a positive and dignified experience
- Maintained a clean, organized, and safe environment in compliance with health and safety guidelines
Restaurant Waiter
Outback Steakhouse
02.2021 - Current
- Provided exceptional guest service in a high-volume, fast-paced dining environment
- Managed multiple tables simultaneously while maintaining attention to detail and efficiency.
- Worked collaboratively with team members to maintain smooth operations during peak hours
Education
High School Diploma -
Lennard High School
05-2020
Skills
- Maintaining service quality in a high-volume, fast-paced environment
- De-escalation of frustrated travelers
- Working with strict policies while remaining professional
- Playing an active role in fostering a positive and efficient team environment
Languages
Spanish
Native or Bilingual
Timeline
Volunteer
Feeding Tampa Bay
10.2025 - Current
Customer Service Representative
Air Canada
09.2022 - Current
Restaurant Waiter
Outback Steakhouse
02.2021 - Current
High School Diploma -
Lennard High School