Matthew Hendrick
Huntington Beach,CA
Summary
Proven leader in staff development and productivity enhancement, notably at Cafe Rio, where innovative training materials significantly boosted trainee satisfaction. Expert in retail knowledge and service-minded approaches, I excel in fostering customer loyalty and managing high-quality merchandise displays. Ready to leverage my detail-oriented and cooperative attitude to drive success in dynamic environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Master Certified Trainer
Cafe Rio
01.2022 - 01.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Developed innovative training materials, resulting in higher levels of trainee satisfaction.
- Consistently received high ratings on trainer evaluations, reflecting a strong commitment to excellence in education and professional development.
- Operated cash register for cash, gift card and credit card transactions with excellent accuracy levels.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked a flexible schedule and extra shifts to meet business needs.
Merchandiser / Toys"R"Us Lead
Macy's
01.2023 - 02.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Executed marketing strategies and promotions, including sales events, product launches, and in-store advertisements.
- Ensured store layouts and product placements followed predefined planograms and brand guidelines.
Medical leave
02.2023 - 06.2023
I took a scheduled break to assist my mom with her health needs. She now has a caregiver and no longer requires much assistance from me, so I’m ready to rejoin the workforce and put my best foot forward.
Education
High School Diploma -
Costa Mesa High School
Costa Mesa, CA06.2021
Skills
- Work Task Prioritization
- Detail-Oriented
- Service Minded
- Cooperative Attitude
- Complaint Resolution
- Social Perception
- Retail knowledge
- Fast Casual Restaurant Knowledge
Certification
Food Handlers Card
Cafe Rio Master Trainer Certificate
Macy's Toy Lead Certificate | Seasonal Role 7/23~1/24
Timeline
Medical leave
02.2023 - 06.2023
Merchandiser / Toys"R"Us Lead
Macy's
01.2023 - 02.2024
Master Certified Trainer
Cafe Rio
01.2022 - 01.2023
High School Diploma -
Costa Mesa High School