Summary
Overview
Work History
Skills
References
Timeline
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Matthew Hendricks

Allentown,PA

Summary

Results-oriented professional offering extensive background paired with significant achievements. Polished in developing and implementing QA protocols and leading and motivating large team in time sensitive and demanding environment.

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

29
29
years of professional experience

Work History

Operations Manager

Wasserstrom
Bethlehem, Pennsylvania
07.2008 - 04.2025
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Measured and reviewed performance via KPIs and metrics.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Performed cost analysis for various projects to determine budget requirements.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.

Reverse Logistics Specialist

Circuit City Distribution Center
Bethlehem, PA
10.1996 - 07.2008
  • Supported logistics department by leveraging existing resources with cost-effective savings.
  • Created reports on product returns and worked with other departments to analyze data and develop solutions.
  • Participated in meetings with internal teams as well as external partners related to reverse logistics activities.
  • Coordinated with vendors to ensure timely return of products.
  • Assessed damages on returned items before processing them further.
  • Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
  • Developed and implemented strategies to improve reverse logistics processes.
  • Organized training sessions for staff members responsible for handling product returns.
  • Directed and supported compilation and analysis of technical source data necessary for product development.
  • Checked items into computer system, printed labels and directed to storage locations.
  • Operated equipment and machinery according to safety guidelines.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Completed day-to-day duties accurately and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Skills

  • Budget management
  • KPI analysis
  • Inventory management
  • Financial analysis
  • Data analysis
  • Operational efficiency
  • Performance measurement
  • Staff development
  • Administrative management
  • P&L management
  • Budgeting and cost control
  • Cost reduction strategies
  • Excellent communication
  • Communication
  • Warehouse operations

References

References available upon request.

Timeline

Operations Manager

Wasserstrom
07.2008 - 04.2025

Reverse Logistics Specialist

Circuit City Distribution Center
10.1996 - 07.2008

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Matthew Hendricks