Matthew Herb
Easton,PA
Summary
Motivated Individual who is looking to expand into a new industry. Enjoys helping others and being a part of a team. Dedicated to customer service and helping individuals reach there goals.
Overview
5
5
years of professional experience
Work History
Foreman
Bean Inc Contractors
Easton, PA
07.2020 - Current
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
Terminal Manager
Kenz Transportation
Easton, PA
05.2019 - 04.2020
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Fielded customer complaints and comments and rectified issues.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating drivers.
- Handled customer complaints and revised process to improve service, boosting customer service scores Number%.
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
- Achieved high customer satisfaction ratings by addressing concerns promptly and providing exceptional service at all times.
Education
Specialized Technology - Electical And Construction Technology
Triangle Tech - Bethlehem
Bethlehem, PA02.2012
Skills
- Crew Leadership
- Attention to Detail
- Effective Communication
- Dedicated Work Ethic
- Teamwork and Collaboration
- OSHA Compliance
- Customer Relations
- Team Leadership
Timeline
Foreman
Bean Inc Contractors
07.2020 - Current
Terminal Manager
Kenz Transportation
05.2019 - 04.2020
Specialized Technology - Electical And Construction Technology
Triangle Tech - Bethlehem