Matthew Herbster
Morrill,ks
Summary
Dynamic Support Manager with a proven track record at Garrett's Country Mart, excelling in technical support and quality assurance. Adept at coaching teams to enhance customer service and resolve complex issues, driving performance improvements and fostering collaboration. Committed to delivering effective solutions and maintaining high standards in service delivery.
Overview
2
2
years of professional experience
Work History
Support Manager
Garrett's Country Mart
Sabetha, KS
09.2023 - Current
- Learn support techniques and tools for effective customer service solutions.
- Provide assistance in resolving routine customer inquiries efficiently.
- Adapt quickly to new systems and processes for seamless operations.
- Develop knowledge of industry-specific support protocols and procedures.
- Monitored employee and customer interactions to assess quality of service.
- Coached employees through day-to-day work and complex problems.
- Created detailed reports on team performance, identifying areas of strength as well as opportunities for improvement.
Education
Bachelor of Science - Mechanical Engineering
Kansas State University
Manhattan, KS05-2029
Skills
- Technical support expertise
- Teamwork and collaboration
- Problem-solving
- Technical support
- Training and mentoring
- Quality assurance
- Customer service
- Quality controls
Timeline
Support Manager
Garrett's Country Mart
09.2023 - Current
Bachelor of Science - Mechanical Engineering
Kansas State University