Matthew Herrick
Gainesville,Florida
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in programs such as Excel and Word. Experience with C++, SQl, CSS, HTML, Assembly x86, and Python. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Experienced with applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Escapology
Gainesville, FL
04.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects.
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Teaching Assistant
Killian Oaks Academy
Miami, FL
12.2020 - 08.2021
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Assisting teachers with computer software such as grading services, excel, and other electronic devices critical to productivity.
Sales Associate
JOANN Fabrics And Crafts
Miami, FL
06.2016 - 07.2016
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associate of Arts - Botany
Miami Dade College
Miami, FL01.2021
Skills
- HTML
- CSS
- IT support experience
- Team motivation
- Staff Training and Development
- Workload Management
- Customer Service
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Escapology
04.2022 - Current
Teaching Assistant
Killian Oaks Academy
12.2020 - 08.2021
Sales Associate
JOANN Fabrics And Crafts
06.2016 - 07.2016
Associate of Arts - Botany
Miami Dade College