Matthew Hertberg
Independent Contractor
Las Vegas,NV
Summary
Customer-oriented transportation team member and mental health professional with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Regularly maintain vehicle to ensure safe operation and compliance with local transportation regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Delivery Driver
DoorDash
03.2023 - Current
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Stay-at-home-Dad
Self
02.2023 - Current
- Homeschooling two children.
- Devising unique lesson plans based on my children's needs.
- Maintaining a clean, healthy environment.
- Regularly preparing healthy meals.
- Providing extra-curricular activities.
- Mediating conflicts between children and their friends.
- Managing multiple chores and activities simultaneously.
- Handling high-stress situations and loud environments.
Independent Contractor
Lyft
08.2015 - 03.2023
- Provided safe and speedy service to customers to maintain client satisfaction and a high driver rating.
Registered Behavioral Technician
UPlus Academy
08.2021 - 02.2023
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
Line Technician
Clark County Beverage Management
06.2021 - 08.2021
- Service draft beer systems on a dedicated route.
- Maintained communication with staff to ensure customer safety while lines were being serviced.
- Inspected all products for quality and optimum performance.
- Performed minor repairs on equipment and administered product changeovers.
- Documented all operations and managed communication with team members.
- Adjusted equipment and troubleshot issues.
Customer Retention Specialist
Sutherland Global Services
04.2019 - 05.2020
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Investigated and resolved accounting, service and delivery concerns.
- Promptly responded to inquiries and requests from prospective customers.
- Recommended products to customers, thoroughly explaining details.
- Adhered to appropriate legal scripting when required.
Warehouse Associate
Fanatics
10.2018 - 12.2018
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Captioning Agent
CaptionCall
03.2018 - 10.2018
- Utilized Automated Speech Recognition technology to transcribe audio conversations to text captions for hard-of-hearing clients.
- Attended meetings to discuss client confidentiality, safety, and if/when intervention was necessary.
Intern
Scientific Research Corporation
07.2017 - 10.2017
- Maintained office schedule and calendar of workflow and meetings.
- Collaborated with team to optimize workflow and achieve objectives.
- Researched and reviewed information in support of daily objectives.
- Studied and worked to obtain CompTIA Security+ Certification.
Retail Service Specialist
O'Reilly Auto Parts
12.2015 - 04.2017
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
- Attended to customer complaints and processed product return or replacement requests.
- Coordinated efficient product deliveries to meet customers' demands.
- Created visually appealing product displays to increase sales.
- Tracked sales and service activities and prepared daily reports for management review and analysis
- Assisted customers in making informed purchase choices and selecting products.
Sales Associate
Macy's
09.2013 - 06.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
No Degree - Psychology
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Palo Verde High School
Las Vegas, NVSkills
- Patient Assessment
- Attention to Detail
- Critical Thinking
- MS Office
- Interpersonal Communication
- PPE Compliance
- First Aid/CPR
- Flexible and Adaptable
Certification
- RBT - Registered Behavior Technician
- CompTIA Security+
- Universal EPA
Timeline
Delivery Driver
DoorDash
03.2023 - Current
Stay-at-home-Dad
Self
02.2023 - Current
Registered Behavioral Technician
UPlus Academy
08.2021 - 02.2023
Line Technician
Clark County Beverage Management
06.2021 - 08.2021
Customer Retention Specialist
Sutherland Global Services
04.2019 - 05.2020
Warehouse Associate
Fanatics
10.2018 - 12.2018
Captioning Agent
CaptionCall
03.2018 - 10.2018
Intern
Scientific Research Corporation
07.2017 - 10.2017
Retail Service Specialist
O'Reilly Auto Parts
12.2015 - 04.2017
Independent Contractor
Lyft
08.2015 - 03.2023
Sales Associate
Macy's
09.2013 - 06.2015
No Degree - Psychology
College of Southern Nevada
High School Diploma -
Palo Verde High School