Matthew Hess
Burlington
Summary
Hardworking General Laborer known for being highly productive and efficiently completing tasks. Possess specialized skills in machinery operation, safety protocol adherence, and quality control, ensuring work is done accurately and to high standards. Excel in teamwork, problem-solving, and time management, contributing positively to project outcomes.
Overview
12
12
years of professional experience
Work History
General Laborer, Industrial
Simmons Pet Food
Emporia
04.2021 - 06.2026
- Operated machinery for production and packaging of pet food products.
- Assisted with inventory management and restocking supplies as needed.
- Collaborated with team members to meet daily production goals efficiently.
- Reported any safety hazards or defective machinery to supervisors immediately.
- Moved heavy objects using hoists, dollies, and other lifting devices.
- Operated forklifts to move materials around the facility.
- Loaded and unloaded materials onto or from pallets, trucks, and other storage containers.
Shift lead /Assistant Manager
Wendy / travel centers of America
Lebo
03.2014 - 05.2019
- Supervised team operations during shifts to ensure efficient service delivery.
- Trained new employees on company policies and customer service standards.
- Managed inventory levels and organized stock replenishment for optimal supply.
- Enforced health and safety regulations to create a secure work environment.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored cash handling procedures for accuracy and security during transactions.
- Coordinated with management to implement promotional activities effectively.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems and counting money.
- Completed opening and closing duties to facilitate business operations.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during the absence of the Store Manager or the Assistant Manager.
- Resolved customer complaints and reported issues to senior management.
- Ensured that all safety protocols were followed at all times.
Education
Burlington High School
Burlington, KSSkills
- Forklift operation
- Team collaboration
- Quality assurance
- Employee training
- Conflict resolution
- Inventory management
- Packaging techniques
- Customer service
- Supply restocking
Timeline
General Laborer, Industrial
Simmons Pet Food
04.2021 - 06.2026
Shift lead /Assistant Manager
Wendy / travel centers of America
03.2014 - 05.2019
Burlington High School