Matthew Hessert
Wireless Advocate
Westchester,IL
Summary
Authorized to work in the US for any employer
Overview
9
9
years of professional experience
2
2
years of post-secondary education
Work History
Kiosk Manager
Wireless Advocactes
Oak Brook, IL
04.2022 - 12.2022
- Provided useful product guidance to assist customers with buying decisions.
- Communicated product details and demonstrated benefits to connect with customers and complete sales.
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
- Recognized for surpassing sales quota by [Number]%.
- Kept morale high with high-energy, collaborative leadership style, regularly incorporating employee feedback and tapping employees for important projects.
- Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
Assistant Store Manager
Speedway Gas
- Station #1425 1.Manage inventory 2.Make schedules 3.sign and provide accountability for product shipments received 4.Create and retain loyal members while taking high volume of transactions
Communications Specialist
Everdry Waterproofing Service
Downers Grove, IL
02.2020 - Current
- Generate leads 2
- Take inbound and outbound calls 3
- Book leads 4
- Confirm appointments 5
- Multi task
Sales Representative
Cricket Wireless Authorized Dealer
Fort Myers, FL
01.2019 - 03.2019
- Sold phones, phone plans and accessories tailored to meet the needs of individual consumers
- Provided individualized customer service
- Developed relationships with loyal customers
- White glove approach to all
Member Services Agent
Alta Resources
Fort Myers, FL
10.2016 - 10.2018
- Piloted Medicare Supplement program for Blue Cross Blue Shield
- Assisted customers in understanding benefits for Blue Cross Blue Shield members
- Provided services on the highest performing team for first-call resolutions
- Completed HIPAA verification
- Accepted check by phone payments for Medicare
- Selected to quote benefits and administer surveys for employees of Walgreens
Premium technical, front line agent
Alorica Inc
Fort Myers, FL
03.2013 - 03.2016
- Level two licensed Log-Me-In technical support agent
- Provided technical support to customers with security systems
- PC back-up specialist
- Successfully resolved all open cases
- Resolved issues quickly and efficiently with patience and confidence
- For reference contact Mr
- Patrick Hudson, Team Manager (239) 357-4327.
Canvasser
Home Performance Alliance
Fort Myers, FL
08.2016 - 10.2016
- Canvassed homes throughout Lee and Collier County to set up appointments for inspections and quotes on soft light windows
- Delivered information quickly and efficiently
- Developed rapport with wide range of homeowners
Painter
Pavone Painting
Fort Myers, FL
05.2016 - 08.2016
- Painted houses, ceilings, and trim of homes
- Interior and exterior painting
- Custom painting
- Level two tech support concierge representative
Education
Information Technology-Network
Edison State College
01.2010 - 01.2012
Skills
Customer ServiceCall CenterCustomer CareCSRSales Experience
Relationship building and management
Goals and performance
Order management
POS systems operations
Staff supervision
Sales expertise
Employee scheduling
Staff Scheduling
Google Drive
Customer Relations
Customer experience
Training
New-Hire Training
Sales growth
Timeline
Kiosk Manager
Wireless Advocactes
04.2022 - 12.2022
Communications Specialist
Everdry Waterproofing Service
02.2020 - Current
Sales Representative
Cricket Wireless Authorized Dealer
01.2019 - 03.2019
Member Services Agent
Alta Resources
10.2016 - 10.2018
Canvasser
Home Performance Alliance
08.2016 - 10.2016
Painter
Pavone Painting
05.2016 - 08.2016
Premium technical, front line agent
Alorica Inc
03.2013 - 03.2016
Information Technology-Network
Edison State College
01.2010 - 01.2012
Assistant Store Manager
Speedway Gas