Matthew Hickman
Johnson City,United States
Summary
IT professional versed in Windows, Linux and all Microsoft Office products. I believe my education from Northeast State and the certifications I gained have set me up for a successful career in IT. With adding me as an addition to your team you will have a friendly and upbeat team player with a commitment and passion for continuous learning and professional growth. Along with that I am skilled in troubleshooting and resolving information technology problems by performing technical root cause analysis and providing viable solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Backroom Associate
Sam's Club
05.2022 - Current
- Responsible for managing inventory, organizing merchandise, and ensuring efficient product flow
- Implement effective inventory management strategies to minimize stock discrepancies and improve overall efficiency
- Provide exceptional customer service by assisting with inquiries and resolving any issues.
Merchandising Team Manager
Sam's Club
05.2021 - 05.2022
- Managing a team of merchandising associates and ensuring efficient execution of merchandising plans
- Monitored inventory levels, maintained visual standards, and implemented promotional strategies to drive sales
- Collaborated with cross-functional teams to optimize product placement and enhance the overall shopping experience.
Merchandising Team Lead
Sam's Club
06.2019 - 05.2021
- Responsible for overseeing merchandising operations and ensuring the proper presentation and organization of products
- Collaborated with the merchandising team to implement visual merchandising standards and maintain a clean and organized sales floor
- Assisted in training new team members and provided guidance on merchandising best practices.
Check Out Supervisor
Sam's Club
10.2017 - 05.2019
- Began as a Cashier but within a few weeks I demonstrated a strong work ethic, resulting in being promoted to Check Out Supervisor
- Accountable for asset protection, cash handling, and holding keys to the building and everything within
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Education
Associate of Applied Science - Computer Information Technology: Cyber Defense
Northeast State Community College
Blountville, TN05.2024
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Online07.2025
Skills
- End-user support
- Problem-solving skills
- Technical assistance
- Fast Learner
- Positive Attitude
- Attention to Detail
- Hardware and Software troubleshooting
Certification
Network+, CompTIA
Certified In Cybersecurity (CC), ISC2
Digital Forensics Essentials (DFE), EC-Council
Ethical Hacking Essentials (EHE), EC-Council
Timeline
Backroom Associate
Sam's Club
05.2022 - Current
Merchandising Team Manager
Sam's Club
05.2021 - 05.2022
Merchandising Team Lead
Sam's Club
06.2019 - 05.2021
Check Out Supervisor
Sam's Club
10.2017 - 05.2019
Associate of Applied Science - Computer Information Technology: Cyber Defense
Northeast State Community College
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University