Matthew Hicks
Watertown
Summary
Experienced with customer service and sales support. Utilizes strong communication skills to foster positive customer relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.
Skilled and versatile professional equipped to handle diverse tasks and responsibilities across various domains. Strong track record of delivering impactful results through adaptable problem-solving and effective team collaboration. Proficient in multitasking, resource management, and quick learning. Known for reliability, flexibility, and results-driven approach in dynamic environments.
Overview
21
21
years of professional experience
Work History
Sales Assistant
Bob Johnson Auto
06.2021 - Current
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate vehicles and checked store system for vehicles at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Safety Aide
Samaritan Medical Center
10.2018 - Current
- Perform environmental safety rounds within the milieu to maintain patient and staff safety.
- Maintain cleanliness of unit and patient frequented areas.
- Monitor patient behaviors an intervene in crisis situations to maintain safety of patients, visitors, and staff.
- Communicate any safety hazards to other staff members.
Overnight Representative
24 Hour Fitness
10.2014 - 06.2017
- Monitor activities of members of the gym to ensure safety and cleanliness of gym facility.
- Assist members with signing into the gym to ensure accurate records of member presence.
- Perform walkthroughs of the gym floor to ensure equipment is being properly cleaned and maintained.
Sergeant E5, Non-Commissioned Officer
United State ARMY
05.2004 - 02.2014
- Manage and supervise fellow soldiers.
- Lead and plan daily physical fitness programs for the platoon.
- Lead remedial physical training for soldiers unable to meet ARMY physical standards.
- Perform combat related duties such as map reading, land navigation skills, and to call in air mortar artillery strikes.
- Utilize equipment such as tactical satellites and high frequency radios.
Education
Associate of Arts - Culinary Arts, Culinary Arts-Baking and Pastry Program
The Arts Institute
North Hollywood, CA06.2017
Dental Assistant Certificate - Dental Assistant Program
Concorde Career College
North Hollywood, CA12.2015
High School Diploma - undefined
King City High School
King City, CA12.2015
Skills
- Complex Problem-solving
- Customer needs assessment
- Hardware installation
- Network troubleshooting
- Team support and assistance
- Customer service
- Honest and dependable
- Building customer loyalty
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Timeline
Sales Assistant
Bob Johnson Auto
06.2021 - Current
Safety Aide
Samaritan Medical Center
10.2018 - Current
Overnight Representative
24 Hour Fitness
10.2014 - 06.2017
Sergeant E5, Non-Commissioned Officer
United State ARMY
05.2004 - 02.2014
Dental Assistant Certificate - Dental Assistant Program
Concorde Career College
High School Diploma - undefined
King City High School
Associate of Arts - Culinary Arts, Culinary Arts-Baking and Pastry Program
The Arts Institute
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