Matthew Hidalgo
Dogtopia
Arlington,VA
1
Language
1
year of professional experience
Dedicated shift lead with a great record of delivering amazing customer service and training new staff members. I was committed to maintaining safety protocols and resolving issues quickly to ensure customer satisfaction.
Work History
Shift Leader
8 Months- Supervised daily procedures to ensure high quality pet care and customer service.
- Trained new team members on company procedures and best practices.
- Resolved customer concerns quickly, enhancing overall customer satisfaction.
- Implemented safety procedures to maintain a secure environment for the pets and employees.
Ice Cream Server
5 Months- Provided Amazing customer service by efficiently serving ice cream and managing orders.
- Maintained cleanliness and organization of the serving area to ensure a welcoming environment for customers
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
Education
High School Diploma
Associate of Science - Electrical Engineering
Skills
Positive attitude
Team leadership
Problem-solving
Flexible schedule
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Dogtopia
12.2025 - 08.2026Read More
Ice Cream Server
Tobys Homemade Ice Cream
04.2025 - 09.2025Read More
George Mason University
Associate of Science from Electrical Engineering
Read More
Bishop O'Connell High School
High School Diploma
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