Matthew Hilbrich
Leander,TX
Summary
I am a high energetic and driven individual with over 3+ years of technical assistance in the work field for RH Contractors. As well, I have 2 years in the serving industry, at Pappadeaux prior. Resulting in understanding the firsthand importance and attentiveness in customer satisfaction. I was a college athlete as well in baseball. I understand the importance of communication to be able to complete the task at hand. Being an athlete as well teaches you the importance of putting in the extra work and the extra hours to get the successful things you are trying to achieve. Organized and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Warranty Care Representative
RH Contractors
01.2020 - Current
- Managed a steady rate of quality control and maintained a high level of customer satisfaction
- Having to deal with water restoration calls and the leaks of upset customers and having them satisfied by the end of our stay
- Keeping the log sheet for complete, in progress, or incomplete up to date everyday so we know what jobs are getting done and what work can be completed next on the list
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Demo, and re-creating the garages
- Work on drywall.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
Education
Highschool Education -
Liberty Hill Highschool
Liberty Hill, TX2018
Bachelor's in Business and Economics, College Education - Business Economics
Centenary College of Louisiana
Shreveport, LA05.2019
College Education - Business Economics
Blinn
College Station, TX05.2021
College Education - Business Economics
Austin Community College
Skills
- Email Communication
- Microsoft Office
- Call center experience
- Assertiveness
- Problem-Solving
- Multitasking and Organization
- Team Collaboration
- Money Handling
- Regulatory Compliance
- Typing Speed
- Complaint Handling
Workskills
- Highly competitive
- Great Communication with others
- Persuasive Negotiator
- Computer Experience more advanced, Microsoft/Excel/Data Entry
- Client Development
- Cultural Awareness/Knowing my Surroundings
Personal Information
I am 24 years old I am living in Leander Texas.
Icurrently trying to change jobs, and find something new.
Timeline
Warranty Care Representative
RH Contractors
01.2020 - Current
Highschool Education -
Liberty Hill Highschool
Bachelor's in Business and Economics, College Education - Business Economics
Centenary College of Louisiana
College Education - Business Economics
Blinn
College Education - Business Economics
Austin Community College