Matthew Hilton
Ketchikan
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Excellent attention to detail to manage processes and timelines and accomplish tasks.
Overview
10
10
years of professional experience
Work History
Dock Manager
Baranof Fishing
Ketchikan
03.2026 - 07.2026
- Managed dock operations to ensure efficient loading and unloading of fishing vessels.
- Coordinated dock staff schedules to enhance workflow and ensure timely operations.
- Oversaw inventory management for fishing supplies and equipment on the dock.
- Inspected docking equipment regularly to ensure proper functioning and safety compliance.
- Established priorities and assigned tasks to support dock operations.
- Coordinated work schedules for drydocking, painting, cleaning and repairing vessels.
- Managed employees, vendors, and outside contractors to perform operational functions and proper handling of equipment.
- Managed receipt of incoming goods, ensuring accuracy in counting, labeling, and proper storage.
- Communicated regularly with customers to provide updates on shipments, address customer concerns, and resolve any issues quickly.
- Monitored employee performance and provided constructive feedback to support skill development.
- Conducted pre-tour briefings to ensure guest preparedness.
- Managed tour itineraries to ensure timely arrival at each destination.
- Troubleshot and resolved execution issues, technical problems and vendor conflicts.
- Resolved any customer complaints or issues that arose during the course of a trip.
- Ensured all necessary documents were in order prior to departure dates.
- Facilitated comfort and assistance for patrons with special requirements during tours.
Manager on Duty
Rainforest Cannabis
Ketchikan
04.2016 - 01.2018
- Supervised daily operations and ensured compliance with cannabis regulations.
- Trained and mentored team members on product knowledge and customer service.
- Resolved customer inquiries and provided exceptional service experiences.
- Resolved customer complaints in a professional manner.
- Managed inventory levels and coordinated stock replenishment processes.
- Ordered supplies to sustain inventory levels.
- Assisted in maintaining a clean and organized retail environment for customers.
- Ensured compliance with safety regulations, company policies, and procedures.
Education
Ketchikan High School
Ketchikan, AKSkills
- Dock operations
- Logistics coordination
- Inventory management
- Safety compliance
- Equipment maintenance
- Team supervision
- Crew leadership
- Time management
- Task prioritization
- Problem solving
- Attention to detail
- Customer communication
- Interpersonal skills
Timeline
Dock Manager
Baranof Fishing
03.2026 - 07.2026
Manager on Duty
Rainforest Cannabis
04.2016 - 01.2018
Ketchikan High School