MATTHEW HOAG
Summary
Dedicated cybersecurity professional with strong technical problem-solving and communication skills. Seeking an IT position to leverage experience in network security, risk assessment, and IT support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Xerox
05.2024 - Current
- Monitored and managed system performance and network facilities, ensuring stability and availability
- Utilized ticketing systems to handle end-user requests and resolve technical issues efficiently
- Followed documented IT standards and procedures to enhance and streamline existing processes
- Diagnosed and resolved hardware and software issues, maintaining high levels of customer satisfaction.
Technical Concierge
Wallack Management
04.2019 - 05.2024
- Provided technical support and resolved network and system issues for guests and internal staff
- Coordinated with various departments to ensure seamless operation of network and IT services
- Documented technical incidents and updates, maintaining clear communication with stakeholders.
Cyber Security Trainee (Remote)
Springboard
02.2023 - 10.2023
- Gained hands-on experience in monitoring and securing networks, performing vulnerability and risk assessments
- Installed and configured security applications, enhancing system defenses
- Completed comprehensive projects including penetration tests to identify and address security vulnerabilities
- Followed procedures and documented findings clearly and accurately.
Desktop Support Associate
Planet Fitness
01.2014 - 01.2015
- Monitored system performance and maintained hardware and software functionality
- Provided first-level support, diagnosing and resolving technical issues for internal users
- Assisted with network configuration and ensured the stability of IT infrastructure
- Maintained accurate records of technical issues and resolutions.
Education
Associates, Criminal Justice Program - Criminal Justice
Monroe College
Bronx, NY01.2015
Completed - Cybersecurity
Springboard School of Data's Cyber Security Career Track
10.2023
Skills
- Operating Systems: Proficient in Windows and Linux systems
- Network Security: Firewalls, VPN, IDS/IPS, Network monitoring tools
- TCP/IP networking
- Threat Analysis
- Incident Response
- SIEM, Wireshark, pfSense, Nessus, OpenVAS, Kali Linux, Metasploit, Nmap,
Certification
- CompTIA Security+, 12/2025
- Springboard Cyber Security Career Track, 2023
Timeline
IT Support Specialist
Xerox
05.2024 - Current
Cyber Security Trainee (Remote)
Springboard
02.2023 - 10.2023
Technical Concierge
Wallack Management
04.2019 - 05.2024
Desktop Support Associate
Planet Fitness
01.2014 - 01.2015
Associates, Criminal Justice Program - Criminal Justice
Monroe College
Completed - Cybersecurity
Springboard School of Data's Cyber Security Career Track