Matthew Holden
Loveland
Summary
IT professional with over 3 years of experience in technical support and system administration, recognized for improving system reliability and delivering timely solutions. Skilled at troubleshooting and resolving technical issues, with a track record of reducing downtime and increasing user satisfaction. Known for staying composed under pressure, communicating effectively with diverse teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
Robert Half Contract (R&L)
05.2025 - Current
- Hardware installations, upgrades, and troubleshooting
- Provide Tier 1 and Tier 2 desktop support to over 10,000 end-users
- Maintain accurate inventory records of IT assets using asset management systems
System Administrator
Vaco Contract (Pure Romance)
02.2025 - 04.2025
- Streamlined administrative operations through automation using PDQ
- Addressed and resolved critical security vulnerabilities through Tenable
- Delivered advanced Tier 2 and Tier 3 support
IT Support Specialist
CBTS Contracts (MassMutual Ascend/Altafiber)
11.2023 - 11.2024
● Responded to end user support requests and escalations
● Installed Windows software, patches, updates, and 3rd party applications
● Workstation Deployments/Workstation image creation and management
● Installed, configured, and maintained computer systems and applications
● Effectively communicated technical information to non-technical users
● Identified and resolved technical issues efficiently
Service Desk Analyst
Encore Technologies
10.2021 - 09.2023
- Provided best in class customer experience to our customers
- Documented all customer contacts into various ITSM tools
- Troubleshooted, diagnosed and resolved applications issues using KBAs
Education
Some College (No Degree) - Computer Programming
Chattahoochee Technical College
Marietta, GAHigh School Diploma -
North Paulding High School
Dallas, GASkills
ServiceNow, SCCM/MECM, Office 365, BMC, Cisco Systems, EPIC, Azure, Intune, Active Directory, PDQ, Tenable
Certification
- CompTIA Security+ ce Certification
- ISC2 Certified in Cybersecurity (CC)
Timeline
Desktop Support Technician
Robert Half Contract (R&L)
05.2025 - Current
System Administrator
Vaco Contract (Pure Romance)
02.2025 - 04.2025
IT Support Specialist
CBTS Contracts (MassMutual Ascend/Altafiber)
11.2023 - 11.2024
Service Desk Analyst
Encore Technologies
10.2021 - 09.2023
Some College (No Degree) - Computer Programming
Chattahoochee Technical College
High School Diploma -
North Paulding High School
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