Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Horton

Graham,WA

Summary

Proactive Shift Leader with a track record of enhancing customer satisfaction at Super Chicks by implementing effective problem-solving and team leadership skills. Excelled in managing inventory and putting it away, handling procedures and fostering a positive team atmosphere, contributing to a cohesive workplace culture. Demonstrated expertise in safety processes and customer service, ensuring a seamless operational flow.


Overview

1
1
year of professional experience

Work History

Shift Leader

Super Chixs
08.2023 - Current


  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Proactively arriving early for my shifts, normally around 20-30 minutes
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.


Education

High School Diploma -

Graham Kapowsin High School
Graham, WA
06-2019

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Safety processes and procedures
  • Managing multiple priorities under pressure with attention to details

Timeline

Shift Leader

Super Chixs
08.2023 - Current

High School Diploma -

Graham Kapowsin High School

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Matthew Horton