Matthew Hughey
Wellford,SC
Summary
Dedicated professional with a focus on customer relationship management and problem-solving. Experienced in managing multiple integration projects and providing timely remote support, ready to enhance operational efficiency and improve customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Integrations Specialist
Lumistry
Boiling Springs, SC
08.2025 - Current
- Managed all phases of software and hardware integrations across multiple projects.
- Coordinated internal teams, pharmacy software vendors, and customers, ensuring smooth product deployments.
- Performed account assessments to identify existing software integrations within products.
- Documented implementation processes thoroughly, including technical details and concerns.
- Facilitated remote installation sessions for integration hardware, adhering to delivery schedules and enhancing customer satisfaction.
- Delivered remote support to customers, addressing various hardware and software installation needs.
- Collaborated with vendors and internal teams to diagnose and resolve technical issues, minimizing downtime for customers.
- Executed teardown of integrations during offboarding, ensuring smooth transitions and closure.
Build Specialist
Lumistry
Boiling Springs, SC
05.2021 - Current
- Developed and programmed base configurations for customer PBX instances.
- Provisioned and shipped hardware for new IVR and VoIP systems per assignment specifications.
- Coordinated delivery of replacement hardware in a timely manner.
- Managed shipping processes with UPS and FedEx, ensuring timely notifications to customers.
- Processed returned equipment, confirming conditions and coordinating with accounting for financial adjustments.
- Maintained accurate records of account assets for new and replaced equipment.
- Aligned Recurring Billing Due Dates with anticipated delivery timelines.
- Updated Salesforce cases to reflect current status and responsible team members.
Education
Associate of Arts - Computer Science
Spartanburg Methodist College
Spartanburg, SC05-2019
Skills
- Integration management
- Command line navigation
- Hardware configuration
- Technical documentation
- Remote support
- JavaScript and HTML
- Customer relationship management
- Salesforce
- Problem solving
Affiliations
Contracted Musician, Free Chapel - Spartanburg, SC (2017-Present)
Timeline
Customer Integrations Specialist
Lumistry
08.2025 - Current
Build Specialist
Lumistry
05.2021 - Current
Associate of Arts - Computer Science
Spartanburg Methodist College