Matthew Hurd
Nashville,TN
Summary
My experience as a very dependable server successfully providing fast, high-quality customer service to guests in restaurant settings and adaptable professional skills with expertise in team collaboration and resolving issues with customers, waitstaff, and management should translate very well into direct patient care and the ability to effectively, safely, and efficiently complete tasks. My coursework in the natural sciences and mathematics along with my certified CPR training and family background in the medical will also help in my translation into a more professional and/or medical environment. I believe my skills in customer care, communication, and reliability will be a help regardless of where I am or what I am asked to do.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
The Pfunky Griddle
05.2023 - 08.2023
- Worked 8-10 hour shifts starting at 6-7 am demonstrating my ability to be reliable regardless of shift time and work well for the entire shift (5-6 shifts a week)
- Over a thousand hours of customer service provided me with translatable skills in direct patient contact and conflict resolution
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
The Pfunky Griddle
12.2023 - 01.2024
Crew Member
Defy - Trampoline Park
05.2022 - 08.2022
- Supervised sections of the trampoline park, ensuring safety and smooth running
- Directly watching over the mostly children/teenager-filled trampoline park provided me with amble skills in keeping kids safe
- Monitored adherence to safety guidelines and instructed guests on proper trampoline usage, minimizing the risk of injuries during park visits.
- Administered first aid as necessary during emergencies, prioritizing guest safety above all else, and informed parents/guardians of their child's injury regardless of severity
- Evaluated equipment quality regularly to ensure optimal functionality for maximum guest enjoyment at all times.
- Cleaned rides and attractions to reduce the spread of germs and bacteria.
Server
Cracker Barrel Restaurant
08.2021 - 11.2021
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Bachelor of Science - Biochemistry And Molecular Biology
Lewis & Clark College
Portland, OR05.2026
High School Diploma -
Hume-Fogg Academic Magnet High School
Nashville, TN05.2023
Skills
- CPR
- Safety Procedures
- Equipment Inspection
- Exceptional Direct Customer Service/Care
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Compassionate
- Strong Work Ethic
- Cash Handling
- POS usage
Certification
CPR Certified
Food Handlers Certification
Timeline
Server
The Pfunky Griddle
12.2023 - 01.2024
Server
The Pfunky Griddle
05.2023 - 08.2023
Crew Member
Defy - Trampoline Park
05.2022 - 08.2022
Server
Cracker Barrel Restaurant
08.2021 - 11.2021
Bachelor of Science - Biochemistry And Molecular Biology
Lewis & Clark College
High School Diploma -
Hume-Fogg Academic Magnet High School