Matthew Ingle
Nashville,TN
Summary
Proficient installer offering several years of experience focused on quality installation as a standard for customer satisfaction. Strong mechanical and technical skills with a good eye for detail. Well versed in diagnosing and repairing issues and installing new systems.
Customer satisfaction and experience is, and always will be, the primary focus.
Overview
9
9
years of professional experience
Work History
Lead Installer/Programmer
Mavien LLC
Berry Hill, TN
06.2021 - Current
- Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
- Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Trained team members in proper installation methods to meet project quality and efficiency standards.
- Conducted post-installation inspections to ensure accuracy of work performed by technician teams.
- Installed, configured, and maintained network equipment such as routers and switches.
- Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
- Collaborated closely with other departments within organization to ensure timely resolution of any issues encountered during installations.
- Answered questions and responded to issues to deliver exceptional service to customers.
- Participated in ongoing training to stay updated on new installation techniques and product developments.
- Followed safety guidelines for using tools, equipment and heavy machinery to avoid accidents and injury.
Lead Installer/Programmer
Phoenix Systems
Nashville, TN
08.2020 - 06.2021
- Installed and tested projects.
- Calibrated audiovisual systems to ensure optimal performance.
- Diagnosed technical problems related to AV equipment malfunctions and took corrective action accordingly.
- Executed and supervised rack fabrication.
- Identified, diagnosed, and resolved problems with media systems.
- Repaired faulty equipment such as speakers, amplifiers and other components when needed.
- Employed best practices and safety protocols during equipment installations.
- Used appropriate tools and materials in alignment with safety protocols and industry best practices.
- Built strong rapport with customers to foster confidence in system installations.
- Assessed AV equipment, performing minor repairs to promote continued functionality.
- Configured security equipment to meet customer requirements.
- Trained personnel on the use of various types of security equipment.
- Performed routine maintenance checks on all installed security systems.
- Ensured that all work is completed safely, efficiently, and in accordance with industry standards.
Installer/Programmer
Modern AV
Suwannee , GA
10.2019 - 08.2020
- Implemented custom installations based on client specifications, maintaining high standards of quality and aesthetics.
- Read and comprehended technical documentation, checked measurements and reviewed site conditions to facilitate installation.
- Configured and tested installed systems, ensuring functionality meets customer and manufacturer specifications.
- Kept records of parts and equipment used in projects to update inventory.
- Promoted additional services and products to clients, contributing to business growth.
- Replaced defective hardware components when needed.
- Delivered instructions to end-users on operating new applications effectively.
- Ensured high-quality interactions with customers.
Trim/Security System Technician
Phoenix Systems
Alpharetta, GA
02.2018 - 08.2019
- Installed, tested and serviced alarm systems to determine correction functionality.
- Maintained detailed records of all activities related to the maintenance of system security.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Prioritized and organized tasks to efficiently accomplish service goals.
Rough-In Crew
KCO
Buford, GA
02.2016 - 01.2018
- Installed and terminated Cat5e, Cat6, and coaxial cables for various networks.
- Assisted in training new technicians on best practices for installing cabling systems.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Installed jacks in walls and ceilings according to TIA and EIA standards.
- Performed moves, adds, and changes to existing cabling systems.
- Ensured that all installations were completed within specified timelines while meeting safety regulations.
- Created detailed documentation of all work performed for future reference.
Skills
My Certifications to date include:
- Certified Control4 Programmer 2018
- Alarmcom Certified Master Technician 2018
- URC Total Control 2019
- PCNA 2021
- State of TN Qualifying Agent: Burglar Alarms 2023
- Josh AI Certification 2025
Timeline
Lead Installer/Programmer
Mavien LLC
06.2021 - Current
Lead Installer/Programmer
Phoenix Systems
08.2020 - 06.2021
Installer/Programmer
Modern AV
10.2019 - 08.2020
Trim/Security System Technician
Phoenix Systems
02.2018 - 08.2019
Rough-In Crew
KCO
02.2016 - 01.2018
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