Matthew Jacobchick
Windsor,CO
Summary
Customer service professional with over 16 years of experience in the food and beverage industry and 6 years customer service in the automotive industry. Seeking a career where I may utilize my skills, training, and talents within a teamwork environment. Looking for opportunities to enrich my career as well as add value to the business.
Overview
16
16
years of professional experience
Work History
Service Advisor
Fort Collins Dodge Chrysler Ram Jeep
Fort Collins, Colorado
11.2018 - Current
- Initiate warranty claims with MVP and third-party companies
- Work professionally with warranty administrators and adjusters daily
- Maintained records of customer interactions and transactions.
- Resolved customer complaints in an efficient and courteous manner.
Food and Beverage Manager
The Stanley Hotel / ChoLon
03.2018 - 11.2018
- Contracted with operating partner ChoLon for the Summer
- Managed and Scheduled 60+ employees
- Conducted inventory of supplies and restocked as needed.
- Suggested food pairings with cocktails for customers.
- Demonstrated a thorough knowledge of spirits, beer, wine, mixers, garnishes, and other beverage ingredients.
Food and Beverage Manager
La Masa
Milwaukee, Wisconsin
08.2016 - 03.2018
- Supervised and managed the daily operations of the department, including staff scheduling, inventory control, and cost management.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
Food and Beverage Manager
The Iron Horse Hotel
Milwaukee, Wisconsin
08.2015 - 08.2016
- Menu design and creation using InDesign software.
- Supervised up to 25 associates in multiple outlets throughout the establishment.
- Worked directly with the Executive Chef in creating a family-style dining experience.
- Worked with potential clients in building a personalized menu for their private dinners.
- Provided product knowledge, including food and wine pairing suggestions.
- Supervised and delegated all closing procedures of every restaurant outlet.
- Organized special events, such as wine tastings and competitions.
Bartender/Whiskey Connoisseur
Stanley Hotel/Cascades Restaurant/Whiskey Bar
Estes Park, Colorado
04.2014 - 06.2015
- Studying different types of whiskeys
- Creating new craft cocktails
- Prepping ingredients for drinks
- Bartended for events and weddings
- Suggested food pairings with cocktails for customers.
- Created seasonal drinks for special occasions.
Bartender
Wheel Bar
Estes Park, Colorado
01.2012 - 06.2014
- Fast paced environment
- Many events and fundraisers
- Keeping a safe environment
Assistant General Manager
Grub Steak
Estes Park, Colorado
04.2011 - 10.2012
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Responded to customer concerns efficiently, accurately and with detailed information.
- Hired and trained new food service personnel to maintain high productivity levels of staff.
- Managed inventory and rotated food products in storage to avoid spoilage and waste.
Bartender
Cranky Pat’s Pizza Parlor and Pub
Neenah, Wisconsin
03.2009 - 02.2011
- Bartending during musical performances
- Marketing establishment
- Keeping a safe environment
Education
Business Management -
Fox Valley Technical College
Appleton, WI09.2008
Skills
- Team development
- Coaching
- Leadership
- Organizational skills
- Multi-tasking skills
- Microsoft Office Word
- Microsoft Office Excel
- Microsoft Office PowerPoint
- Interpersonal skills
- Dealer operating systems
- Customer service
- Customer Retention
- Staff Management
- Menu development
Timeline
Service Advisor
Fort Collins Dodge Chrysler Ram Jeep
11.2018 - Current
Food and Beverage Manager
The Stanley Hotel / ChoLon
03.2018 - 11.2018
Food and Beverage Manager
La Masa
08.2016 - 03.2018
Food and Beverage Manager
The Iron Horse Hotel
08.2015 - 08.2016
Bartender/Whiskey Connoisseur
Stanley Hotel/Cascades Restaurant/Whiskey Bar
04.2014 - 06.2015
Bartender
Wheel Bar
01.2012 - 06.2014
Assistant General Manager
Grub Steak
04.2011 - 10.2012
Bartender
Cranky Pat’s Pizza Parlor and Pub
03.2009 - 02.2011
Business Management -
Fox Valley Technical College
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