CHAD GILLON
Luling,LA
Summary
Management Representative experienced in enhancing customer satisfaction and operational efficiency. Achieved streamlined processes and exceptional customer experiences through effective use of CRM software and account management. Focused on fostering collaboration and delivering value in a forward-thinking environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Advisor
Hyundai Motor Company
Metairie, LA
01.2024 - Current
- Walk customers through repairs needed, making sure they leave happy and car is fixed right.
Customer Service Representative
Southwest Airlines
Kenner, LA
10.2023 - 12.2024
- Resolve passenger issues with 93% satisfaction, ensuring calm and effective de-escalation.
- Address boarding complications, offering solutions and accommodations for delays.
- Collaborate with airport staff to oversee baggage and ticketing, ensuring safety compliance.
Operating Partner
Sonic Drive-In
Metairie, LA
08.2017 - 12.2021
- Enhanced operational standards, boosting efficiency and employee retention by over 85%.
- Cultivated a culture of accountability, significantly improving team performance.
- Implemented strategic merchandising, leading to measurable growth in sales.
- Optimized key personnel roles, resulting in improved operational success.
- Focused on continuous improvement, achieving consistent business growth.
General Manager
Mr. Ed's
Kenner, LA
04.2014 - 04.2016
- Managed daily operations, enhancing efficiency and training department heads.
- Developed strategic plans and policies, aligning with business goals.
- Oversaw budget management, ensuring financial stability and growth.
- Facilitated communication of objectives, fostering a collaborative environment.
Operating Partner
Sonic Drive-In
Houma, LA
08.2009 - 11.2012
- Enhanced operational standards to boost efficiency and employee retention by over 85%.
- Cultivated a culture of accountability, resulting in sustained employee satisfaction.
- Implemented effective merchandising strategies, driving significant growth.
- Led key personnel decisions, optimizing team performance and morale.
Assistant General Manager
Roadhouse Grill
Kenner, LA
01.2002 - 01.2005
- Day-to-day operations, Budgeting, scheduling
General Manager
Motel 6 / Studio 6
New Orleans, LA
01.1999 - 12.2001
- Managed daily operations, coordinated hotel staffing, and oversaw budgeting
Skills
- Salesforce
- CRM software
- Conducting sales calls
- Lead generation
- Account management
- B2B sales
- Proposal writing
- Revenue optimization
- Expense management
- Cost management
- Database management
- Microsoft Excel
- Computer skills
- Teamwork
- Detail orientation
- Organizational skills
- Team development
- Conflict management
- Interpersonal skills
- Leadership
- Senior leadership
- Leadership development
- Group leadership
- Hiring
- Marketing
- Business development
- Sales oversight
- Writing skills
- Outbound calling
- Facilities management
- Restaurant management
- Branding
- Data analysis
- Community involvement
- Microsoft Excel
- Group leadership
- Community involvement
Certification
- ServSafe
- Driver's License
Timeline
Service Advisor
Hyundai Motor Company
01.2024 - Current
Customer Service Representative
Southwest Airlines
10.2023 - 12.2024
Operating Partner
Sonic Drive-In
08.2017 - 12.2021
General Manager
Mr. Ed's
04.2014 - 04.2016
Operating Partner
Sonic Drive-In
08.2009 - 11.2012
Assistant General Manager
Roadhouse Grill
01.2002 - 01.2005
General Manager
Motel 6 / Studio 6
01.1999 - 12.2001