Celeste Brewer
Shreveport,LA
Summary
Energetic and motivated Service Adviser with over 5 years of experience in parts, service, warranty, and collision estimating. Excellent communication, listening and diagnostic skills. Seeking a position within automotive or claims to increase company sales and provide outstanding customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Advisor
Lexus Of Shreveport & Bossier City
04.2024 - Current
- Maintained high customer satisfaction standards to meet or exceed targets.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
Estimator / Service Advisor
Camping World-Bossier City, LA
Bossier City
07.2022 - 04.2024
- Took over 200 previous work orders and was able to reduce volume and turnaround times by 70 percent
- Prepares and executes a large volume of insurance estimates utilizing Duncan Systems by Lippert and reviews adjuster estimates written in CCC One
- Utilizes high level of analytical and mathematical skills to ensure documents are coded and closed correctly following Direct Repair Agreements
- Delegates and manages workflow of technicians based on knowledge, skill and repair difficulty.
Service Advisor / Warranty Administrator
Bayou Outdoors Supercenter-Bossier City, LA
Bossier City
06.2018 - 07.2022
- Performed warranty audits and data entry functions for boat dealership, including creation and analysis of warranty reports
- Communicated with service technicians about parts ordering and ensuring parts are available when needed
- Ordered parts from boat OEM, warranty divisions, outside vendors and suppliers
- Managed company CSI scores by following up with customer reviews and complaints and improving dealers over all satisfaction score by 52 percent
Vehicle Photographer
Rountree Ford-Shreveport, LA
Shreveport
03.2016 - 06.2018
- Re photographed entire lot of 250 plus vehicles to ensure the highest standard of photography was published online
- Identified all features and options via photographs to increase companies' sales goals
- Printed and applied federal compliance stickers on used cars so dealership was up to federal code
- Uploaded photos to third party feed at home and made sure data matched as uploaded
Receptionist
Jimmy Granger Ford-Stonewall, LA
Stonewall
04.2013 - 03.2016
- Greet clients upon arrival and connected them with the appropriate party
- Answered the phone in a timely manner and direct calls to the correct offices
- Created and managed both digital and hardcopy filing systems and processed over 50 service RO copies daily
- Dealt with bookings by phone, e-mail, letter, fax or face-to-face.
Skills
- Rynolds (2 years)
- Service Advising (6 years)
- Salesforce
- ICAR (1 year)
- Auto estimating (2 years)
- G2 (1 year)
- Microsoft Suites (10 years)
- Adobe Suites (8 years)
- Mathematics
- Service writing
- Vehicle maintenance
Certification
- Hybrid Identification and Damage Analysis, I-CAR
- Vehicle Construction Material Types, I-CAR
- Working Safely Around Hazardous Materials, I-CAR
- Workplace Safety, I-CAR
- Vehicle Protection During the Repair Process, I-CAR
- Refinishing Overview, I-CAR
- Restraint System Operations, I-CAR
- Damage Analysis of Stationary Glass, I-CAR
- Interior Trim and Convertible Top Damage Analysis, I-CAR
- Restraint Systems Operations, I-CAR
- Vehicle Protection during the Repair Process, I-CAR
Timeline
Service Advisor
Lexus Of Shreveport & Bossier City
04.2024 - Current
Estimator / Service Advisor
Camping World-Bossier City, LA
07.2022 - 04.2024
Service Advisor / Warranty Administrator
Bayou Outdoors Supercenter-Bossier City, LA
06.2018 - 07.2022
Vehicle Photographer
Rountree Ford-Shreveport, LA
03.2016 - 06.2018
Receptionist
Jimmy Granger Ford-Stonewall, LA
04.2013 - 03.2016
- Hybrid Identification and Damage Analysis, I-CAR
- Vehicle Construction Material Types, I-CAR
- Working Safely Around Hazardous Materials, I-CAR
- Workplace Safety, I-CAR
- Vehicle Protection During the Repair Process, I-CAR
- Refinishing Overview, I-CAR
- Restraint System Operations, I-CAR
- Damage Analysis of Stationary Glass, I-CAR
- Interior Trim and Convertible Top Damage Analysis, I-CAR
- Restraint Systems Operations, I-CAR
- Vehicle Protection during the Repair Process, I-CAR