Allison Kleppe-Veselinova
Minnetonka,MN
Summary
Over the past three years in the automotive industry, I’ve learned that great customer service is just as important as great vehicle service. I enjoy being the person customers can rely on for clear answers, quick scheduling, and a positive experience. My background has given me the confidence to handle questions about services, and I’m excited to bring that experience into a role where I can continue supporting customers every day.
Overview
3
3
years of professional experience
Work History
Service Advisor
Baker Road Automotive
Hopkins, MN
11.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service schedules to optimize technician efficiency and minimize wait times.
- Communicated effectively with customers regarding vehicle maintenance and repair options.
- Utilized diagnostic tools to assist technicians in identifying vehicle issues accurately.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Clean and maintain front customer area and employee lunch room and restrooms.
Greeter
BMW
Minnetonka, MN
02.2025 - 10.2025
- As a Greeter here at BMW I am required to greet guests warmly and write down their vehicle information and guide them to a service advisor. I also retrieve customer vehicles from the ramp and stage it on the drive for them to come and collect. Another one of my responsibilities is to top off coolant, oil, washer fluid, tire pressure, and help with some technology set up.
Branch Office Administrator
Bankers Life and Casualty
Edina, MN
11.2023 - 11.2024
Valet
Lexus Of Wayzata
Wayzata, MN
03.2023 - 11.2023
- Shift cars around the lot and welcome guests and check in cars
Valet
Rudy Luther Toyota
Golden Valley, MN
10.2022 - 03.2023
- Shift cars around the lot
Education
High school or equivalent - undefined
Wayzata High School
Certificate - Digital Marketing
University of Minnesota
Twin Cities02.2025
Skills
- Organizational skills
- Customer service (4years)
- Teamwork (3year)
- Automotive service (3 years)
- Excel sheet (2 years)
- Phone etiquette (2 years)
- Time management
- Professionalism
Timeline
Service Advisor
Baker Road Automotive
11.2025 - Current
Greeter
BMW
02.2025 - 10.2025
Branch Office Administrator
Bankers Life and Casualty
11.2023 - 11.2024
Valet
Lexus Of Wayzata
03.2023 - 11.2023
Valet
Rudy Luther Toyota
10.2022 - 03.2023
High school or equivalent - undefined
Wayzata High School
Certificate - Digital Marketing
University of Minnesota