Matthew Jacobs II
Laurel,MD
Summary
Results driven Sales Associate with exceptional customer service skills and a strong focus on product sales. Committed to enhancing customer experiences through effective needs assessment and teamwork. High enthusiasm for product knowledge.
Overview
5
5
years of professional experience
Work History
Sales Associate
GameStop
Laurel And Gambrills, MD
07.2023 - 12.2025
- Advised customers on product choices, contributing to a more enjoyable and efficient shopping experience.
- Managed inventory levels, ensuring product availability and organization.
- Trained new staff on sales techniques and customer service standards.
- Executed promotional displays to increase product visibility and sales.
- Monitored in-store and online promotions to enhance customer engagement.
- Managed returns, exchanges and refunds in accordance with store policy.
Package Handler
FedEx
Baltimore, MD
05.2023 - 07.2023
- Operated in a dynamic warehouse environment around valuable cargo and heavy machinery to include fork trucks, conveyer belts, and aircraft.
- Operated package handling equipment efficiently to ensure timely processing of shipments.
- Inspected packages for damage or discrepancies, ensuring adherence to quality standards.
- Collaborated with team members to optimize workflow and improve package sorting accuracy in order to maintain a very concise schedule.
- HAZMAT training in awareness in order to safely handle, sort, and load sometimes dangerous cargo.
Personal Assistant
Heather Murdock
Mechanicsville, MD
08.2020 - 04.2023
- Facilitated efficient management of daily household operations and business activities for a dual-income family during child’s remote learning amid the COVID-19 pandemic.
- Facilitated shopping and meal preparation for family dining.
- Supported educational engagement by assisting with school projects and activities for a child in a remote learning environment.
- Anticipated and fulfilled household requirements before they escalated into urgent issues.
- Ensured the well-being of and health of family pets through regular feeding and exercise routines.
Education
High School Diploma -
Long Reach High School
Columbia, MD05-2014
Skills
- Teamwork and collaboration
- Product sales
- Customer needs assessment
- POS system operation
- Adapt to diverse groups
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
Timeline
Sales Associate
GameStop
07.2023 - 12.2025
Package Handler
FedEx
05.2023 - 07.2023
Personal Assistant
Heather Murdock
08.2020 - 04.2023
High School Diploma -
Long Reach High School