Matthew Jammes
Lakewood,WA
Summary
Seasoned professional with a proven track record in operations management and customer service excellence, notably at Waste Recovery Systems. Expert in vehicle maintenance and GPS route planning, I've enhanced route efficiency and customer satisfaction. My leadership in team building and project management has streamlined processes, fostering organizational growth and improvements.
Overview
17
17
years of professional experience
Work History
Route Driver/Maintenance Technician
Waste Recovery Systems
10.2017 - 09.2024
- Enhanced route efficiency by consistently analyzing and optimizing performance and communication on routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Provided exemplary customer service while handling inquiries or complaints, fostering loyalty among clientele.
Regional Operations Manager
Waste Recovery Systems
05.2020 - 07.2024
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Meat Cutter/Retail Sales/Customer Service Representative
Ray's Meat Market
05.2011 - 11.2015
- Cut meats to customer specifications and answered questions about specialty products.
- Followed all food safety regulations to maintain a safe work environment for both employees and customers.
- Maintained a clean and organized workspace for maximum productivity and safety.
- Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
Deliver Driver /Warehouse Worker
Mike's Quality Meats
06.2008 - 04.2009
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Site Maintenance
Municipality Of Anchorage (Transit)
07.2007 - 06.2008
- Managed and maintained all transit bus stops and transit stations in Anchorage/Eagle River area.
- Supported general site maintenance tasks such as landscaping upkeep around the facility enhancing overall aesthetics appeal.
- Provided guidance to less experienced technicians on best practices in cell site maintenance, sharing valuable insights gained from years of hands-on experience in the field.
- Managed task lists while dealing with harsh weather conditions.
Education
Olympic College
Bremerton, WAHigh School Diploma -
Benny Benson Secondary
Anchorage, AK06-2008
Skills
- Excellent customer service
- Vehicle inspections
- Vehicle maintenance knowledge
- Commercial driving
- GPS and route planning
- Verbal and written communication
- Operations Management
- Project Management
Timeline
Regional Operations Manager
Waste Recovery Systems
05.2020 - 07.2024
Route Driver/Maintenance Technician
Waste Recovery Systems
10.2017 - 09.2024
Meat Cutter/Retail Sales/Customer Service Representative
Ray's Meat Market
05.2011 - 11.2015
Deliver Driver /Warehouse Worker
Mike's Quality Meats
06.2008 - 04.2009
Site Maintenance
Municipality Of Anchorage (Transit)
07.2007 - 06.2008
Olympic College
High School Diploma -
Benny Benson Secondary
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