Summary
Overview
Work History
Education
Skills
Timeline
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MATTHEW JEANTY

Brooklyn,US

Summary

A competent individual, with a year of experience in retail, demonstrating strong relationship-building and adaptability skills. Proven track record of boosting sales and enhancing team performance through collaborative efforts and creative strategies. Eager to continue refining service experience and contribute to a dynamic, knowledge-driven environment.

Overview

3
3
years of professional experience

Work History

Help Desk Technician

AllSaints
01.2024 - 09.2024
  • Provided basic end-user troubleshooting and desktop support.
  • Installed, modified, and repaired software and hardware to resolve technical issues.
  • Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
  • Participated actively in ongoing professional development opportunities, staying current on industry trends and advances in technology.

Sales Associate

Journeys Kids
11.2022 - 01.2023
  • Boosted sales by consistently meeting weekly targets and assisting in achieving monthly goals
  • Enhanced team performance by supporting colleagues with joint-selling and accessory recommendations
  • Built strong customer relationships through engaging conversations and attentive service
  • Increased product visibility by showcasing least-sold items, diversifying sales portfolio
  • Fostered team success through joint-selling initiatives and accessory recommendations, elevating overall store performance
  • Consistently achieved weekly sales targets and contributed to meeting monthly goals, driving store success as a Sales Associate
  • Cultivated strong customer relationships through engaging conversations, enhancing satisfaction and encouraging repeat business
  • Energized sales floor by sharing successful strategies with colleagues, promoting a positive and productive work environment

Guest Advocate

Target
12.2021 - 04.2022
  • Greeted guests warmly, enhancing customer satisfaction and fostering a welcoming environment
  • Streamlined bag management, increasing workspace efficiency and reducing wait times
  • Collaborated with team members to maintain high service standards and improve teamwork
  • Provided thorough guidance to guests, ensuring they received assistance across departments
  • Streamlined bag management processes, significantly improving workspace efficiency and accelerating customer checkout times
  • Cultivated strong team relationships, promoting seamless coordination and elevating service standards across departments
  • Provided comprehensive assistance to guests, offering expert guidance and resolving inquiries to ensure customer satisfaction
  • Maintained meticulous attention to store organization, contributing to a visually appealing and easily navigable shopping environment
  • Optimized bag management processes, boosting workspace efficiency and reducing customer wait times, while fostering a welcoming environment for guests
  • Strengthened team relationships, enhancing coordination across departments and elevating service standards to ensure exceptional guest experiences

Education

High School -

Uncommon Preparatory Charter High School
06.2023

Borough of Manhattan Community College
11.2024

Skills

  • Relationship building
  • Operating systems
  • Remote Support
  • Multitasking
  • Troubleshooting and diagnosis
  • Network configuration

Timeline

Help Desk Technician

AllSaints
01.2024 - 09.2024

Sales Associate

Journeys Kids
11.2022 - 01.2023

Guest Advocate

Target
12.2021 - 04.2022

Borough of Manhattan Community College

High School -

Uncommon Preparatory Charter High School

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MATTHEW JEANTY