Henry Lai
Damascus,MD
Summary
Dynamic and results-oriented professional with a proven track record at AllSaints, adept in building positive rapport and fostering team collaboration. Leveraged product knowledge and creative thinking to enhance customer service and satisfaction. Excelled in customer consultation and relationship building, significantly contributing to a positive and productive work environment.
Effective Student committed to learning, developing skills in Biology and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
4
4
years of professional experience
Work History
Stylist
AllSaints
02.2022 - Current
- Organized sales area and work station to showcase products and boost sales.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Manager
J.Crew
07.2020 - 08.2021
- Maximized performance by monitoring daily activities and mentoring team including roughly 10 members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate of Science - Applied Science
University of Maryland, Baltimore County
Baltimore, MD05-2025
Associate of Science - Applied Science
Montgomery College
Rockville, MD05-2021
Skills
- Building Positive Rapport
- Teamwork and Collaboration
- Product Knowledge
- Customer Service
- Data Collection
- Customer Needs Assessment
- Creative Thinking
- Relationship Building
- Customer Consultation
Languages
English
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Stylist
AllSaints
02.2022 - Current
Manager
J.Crew
07.2020 - 08.2021
Associate of Science - Applied Science
University of Maryland, Baltimore County
Associate of Science - Applied Science
Montgomery College
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