Matthew Jefferson
Washington,United States
Summary
Technician with 7 years of experience in automotive maintenance and customer service. Adept at administrative tasks, communication, and computer skills, driving operational efficiency and customer satisfaction. Excels in multi-tasking, proactive communication, and organization, with a vision to support business growth and achieve continuous professional development.
Overview
8
8
years of professional experience
Work History
Maintenance technician
Glenarden Hills
Maryland, MD
02.2023 - Current
- Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented and tracked
Technician
Koons Chevy
06.2019 - Current
- Ability to follow directions both written and verbally
- Performs special projects and prepares comprehensive reports on studies and other special assignments
- Participates in planning, organizing, and conducting analytical studies based on examination of management needs
- (These studies involve researching issues, analyzing, and presenting results, and recommending strategies or changes in internal operating procedures to incorporate new requirements.)
- Assists the supervisor in improving effectiveness
- Completes assigned work orders generated from resident requests for service, as well as preventative maintenance on the property by diagnosing the source or cause of the defect or problem such as safety standards, and code requirements, also assist with kitchen and bathroom, sinks electrical outlets, installing ceiling fans, etc
- Completes the 'make-ready' process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a 'punch' list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work
- Assists in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed
- In meeting schedules, deadlines, priorities, and production goals
- Performs routine maintenance lubricating vehicles engine parts and wheel bearing
Technician
Jiffy Lube
02.2017 - 06.2019
- Serves as a key person in responding to customer inquiries and resolving customer complaints
- Maintains responsibility for gathering information to determine solutions, Implements the appropriate process for resolution
- Advises supervisor of existing problems and suggested resolutions
- Participates in and oversees special projects to meet the day-to-day demands of the shop
- Examine vehicles providing precise information, compiling estimated repair cost
- Educating and assisting owners with manual information on how to use their automobile features
- Examine and close out completed maintenance work providing detailed information on the service rendered
Education
Automotive Technology - Business Administration
Community College of Baltimore County
11.2024
General Studies Diploma -
Luke C. Moore Academy High School
01.2013
Skills
- Customer service
- Administrative
- Communication
- Computer skills
- Multi-tasking
- Organization
- Proactive
- Maintenance Technician
Timeline
Maintenance technician
Glenarden Hills
02.2023 - Current
Technician
Koons Chevy
06.2019 - Current
Technician
Jiffy Lube
02.2017 - 06.2019
Automotive Technology - Business Administration
Community College of Baltimore County
General Studies Diploma -
Luke C. Moore Academy High School