Matthew Jen
Sunnyvale,California
Summary
Detail-oriented track supervisor with 1 year of experience. Known for long-lasting work and best-in-class customer service. Proven history of reliability and dynamic leadership. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Usher
AMC Theatres
Sunnyvale, CA
12.2023 - Current
- Organized volunteer teams to assist with ushering duties.
- Provided assistance to people with disabilities who require special accommodation.
- Distributed programs and other materials to guests as needed.
- Assisted in ticket sales when necessary.
- Informed security of any suspicious activity or persons on premises.
- Verified tickets for entry into the venue.
- Assisted with seating patrons in a courteous and efficient manner.
- Collected tickets at entrances and exits when required.
- Directed crowds away from restricted areas or hazardous locations.
- Ensured that emergency exits were not blocked or obstructed.
- Performed light cleaning tasks such as sweeping floors and wiping down seating areas between events.
- Greeted guests and directed them to their seats.
- Adhered to all safety protocols while performing job duties.
- Actively monitored crowd control during large gatherings.
- Monitored guest behavior to ensure compliance with safety regulations.
- Answered questions from guests about events, venues, times.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
- Determined authenticity and applicability of presented tickets.
- Maintained safe and clean atmosphere, contacting appropriate staff to handle spills or incidents.
- Greeted and assisted customers to foster positive experiences.
Retail Sales Associate
LensCrafters
Palo Alto, CA
06.2022 - 10.2023
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Processed returned merchandise according to company policies.
- Handled customer complaints in a professional manner.
- Offered suggestions for additional items that may be of interest to customers.
- Promoted special offers and discounts to encourage additional purchases.
- Inspected purchased items for defects before handing them over to customers.
- Kept informed about new products arriving at the store on a regular basis.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
Retail Sales Supervisor
O'Reilly Auto Parts
Mountain View, CA
01.2023 - 09.2023
- Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
- Monitored employee performance and provided feedback to motivate team members to reach their goals.
- Investigated customer complaints promptly and implemented corrective actions when necessary.
- Assisted customers in selecting products that met their needs while adhering to company policy regarding pricing, promotions, returns and exchanges.
- Evaluated inventory levels on a regular basis to ensure adequate stock was available for customers' needs.
- Maintained high standards of cleanliness throughout the store including dusting shelves, vacuuming carpets and organizing merchandise displays.
- Resolved conflicts between staff members or customers in a professional manner.
- Managed daily operations such as opening and closing the store, balancing registers at end of day.
- Ensured proper security measures were taken at all times within the store including monitoring surveillance cameras during business hours.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
Track Supervisor
K1 Speed
Sunnyvale, CA
07.2021 - 04.2022
- Managed staff of 15 track workers, ensuring that all safety protocols were followed.
- Conducted regular inspections of tracks and equipment to identify any potential hazards or defects.
- Supervised daily maintenance activities such as replacing damaged ties, welding rails, and clearing debris from tracks.
- Developed and implemented training programs for new employees in track maintenance techniques.
- Assessed job performance of subordinates on a regular basis and provided feedback as needed.
- Provided guidance to junior level personnel regarding best practices in track maintenance procedures.
- Resolved conflicts between personnel in a professional manner while maintaining a safe working environment.
- Delegated daily tasks to team members to optimize group productivity.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Associate of Arts - Administration of Justice
De Anza College
08.2023
Skills
- Loss Prevention
- Order Processing
- Display Setup
- Customer Service
- Money Handling
- Customer Needs Assessment
- Interpersonal and Written Communication
- Conflict Resolution
- Teamwork
- Flexible Schedule
- Sales Goals Attainment
- Retail Store Operations
- Teamwork and Collaboration
- Independent Judgement
- Problem-Solving
- Cash Handling
- Positive and Professional
- Store Opening and Closing
- Product Knowledge
- Cash Register Operation
Affiliations
- Boy Scout part of the Boy Scouts of America
- California Highway Explorer
Accomplishments
- Eagle Scout from the Boy Scouts of America
- California Highway Explorer
Certification
- First Aid Certification
Timeline
Usher
AMC Theatres
12.2023 - Current
Retail Sales Supervisor
O'Reilly Auto Parts
01.2023 - 09.2023
Retail Sales Associate
LensCrafters
06.2022 - 10.2023
Track Supervisor
K1 Speed
07.2021 - 04.2022
Associate of Arts - Administration of Justice
De Anza College