Matthew Jernigan
Upper Darby,PA
Summary
Reliable employee seeking position. Offering excellent communication and good judgment.
Overview
7
7
years of professional experience
Work History
Resource Planning Specialist
Benefits Data Trust
Philadelphia, PA
10.2020 - Current
- Schedules employee shifts according to volume needs.
- Develops long-range plans to identify critical support areas, resource availability and priorities with adjacent departments and upper management.
- Prioritizes operations to bolster maximum performance and minimum delay.
- Closely communicates across departments to coordinate and plan meetings and training sessions
- Monitors and enforced adherence to workforce activity in adherence to capacity models for a workforce of up to 110 employees.
- Adjusts and enters PTO for numerous employees..
- Runs audits of PTO using spreadsheets for department campaigns.
- Onboards workforces credentials on company software.
- Provides weekly report regarding volume and capacity.
- Keeps in constant communication with workforce management team to fix operational problems and ensure efficient handling of everyday procedures.
Program Director
Beyond The Bars
Phiadlephia, PA
11.2016 - Current
- Improves success of program by making proactive adjustments to operations.
- Develops original program curriculum and structure from ground up, laying out framework and defining roles.
- Helps shape organization mission statement and direction.
- Maintains and updated project related documents.
- Provides ongoing direction and leadership for program operations.
- Orchestrates smooth and efficient program development by collaborating cross-functionally across departments.
- Pitches and build new program by leveraging diverse body of staff in the company.
- Holds meetings to ensure staff is consistent and cohesive in prioritization of achieving goals.
- Leads a team in teaching lesson materials.
- Meets with higher-ups to update the status of programs and future initiatives.
Benefit Outreach Specialist
Benefits Data Trust
Philadelpiha, PA
11.2018 - 10.2019
- Screened, enrolled and submitted applications for hundreds of callers.
- Provided applicants with explanations of benefit policy, addressed stigma and third party resources from a database.
- Learned and used a proprietary software to process and audit client applications.
- Scanned, categorized, and filed large volumes of client correspondence for said processing.
- Worked with a small team to ensure the efficient and consistent archiving of incoming documents using Microsoft office suite.
- Took part in numerous sessions improving software interface and functionality.
- Trained other employees in different processes and functions.
- Created standard operating procedural documents in a company database.
Senior Sales Associate
Music And Arts
Conshohocken, PA
08.2017 - 11.2018
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Performing daily administrative tasks such as scheduling customer appointments, initiating correspondence with the appropriate affiliates and departments.
Education
Bachelor of Arts - Music Performance
Temple University
Philadelphia, PA05.2016
Skills
- Project Management
- Resource planning
- Flexible and Adaptable
- Planning and Coordination
- Interpersonal Communication
- MS Office
- Good Telephone Etiquette
- Training and Development
Timeline
Resource Planning Specialist
Benefits Data Trust
10.2020 - Current
Benefit Outreach Specialist
Benefits Data Trust
11.2018 - 10.2019
Senior Sales Associate
Music And Arts
08.2017 - 11.2018
Program Director
Beyond The Bars
11.2016 - Current
Bachelor of Arts - Music Performance
Temple University