MATTHEW JIMENEZ
Joliet,IL
Summary
Dependable logistics and IT support professionals with 4+ years of experience in warehouse operations, order fulfillment, and inventory control. Bilingual in English and Spanish, with a strong record in safe machinery operation, technical troubleshooting, and growing cybersecurity knowledge.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Summer Intern (Help Desk)
City of Joliet
05.2025 - 08.2025
- Assist users with software/hardware troubleshooting and account setup
- Respond to IT service tickets and documented resolutions
- Support device setup, OS updates, and printer/network configurations
- Participate in cybersecurity efforts and phishing simulation reviews
- Work with Active Directory to assist in permissions and login issues
Station Operator
Amazon
10.2023 - 10.2024
- Processed and routed customer orders using internal logistics software
- Ensured timely inventory delivery and workflow coordination
EPJ Operator
Grainger
07.2022 - 09.2023
- Transported packages via electric pallet jack
- Managed packaging stations and assisted with safe truck loading
Education
Associate in Applied Science - Information Technology, Networking
Joliet Junior College
Joliet, IL12.2024
Skills
- Bilingual: English and Spanish
- Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
- Warehouse logistics: order processing, inventory tracking, packaging operations
- Equipment: forklift, EPJ, plasma cutter, power tools
- IT Support: software/hardware troubleshooting, password resets, device setup
- Cybersecurity Awareness: phishing identification, endpoint monitoring
- Familiar with Active Directory and user access provisioning
Certification
- Cisco Network Associate
- Network Security Foundation
- IT Automation and Security
- Advanced Cybersecurity and Network Development
- Certified Wireless Technician (May 2024)
Timeline
Summer Intern (Help Desk)
City of Joliet
05.2025 - 08.2025
Station Operator
Amazon
10.2023 - 10.2024
EPJ Operator
Grainger
07.2022 - 09.2023
Associate in Applied Science - Information Technology, Networking
Joliet Junior College
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