Matthew Jimenez
Alamogordo,NM
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Resort Services Foreperson
Copper Mountain Ski Resort
10.2025 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Manager
Hobby Lobby
06.2025 - 10.2025
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Crew Member
McDonald's
04.2025 - 09.2025
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
Rental Tech
Woodward
12.2024 - 04.2025
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
Uber Driver
Uber
01.2024 - 12.2024
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Responded to passenger concerns and complaints politely and professionally.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
Automotive Service Writer
Walmart Inc.
09.2023 - 01.2024
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Advised management members on customer issues or mechanical repair problems.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Cashier
Walmart Inc.
09.2022 - 09.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers in a very fast and efficient check out process.
General Labor
Grafton Staffing Companies
09.2021 - 02.2022
- Cleaned and sanitized camping tents housing Refugees.
- Worked 12-15 hour shifts 6-7 days a week.
- Lead teammates and give them appropriate breaks/tasks.
Customer Service Manager
Hobby Lobby
03.2021 - 09.2021
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Organize and schedule breaks/lunches so that there's proper staffing
Customer Service Representative
Walmart Inc.
08.2018 - 03.2021
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Alamogordo High School
Alamogordo, NM05-2018
Skills
- Teamwork and collaboration
- Active listening
- Self-directed
- Excellent communication
- Supervision and leadership
- Conflict resolution
- Collaboration
- Communication
Timeline
Resort Services Foreperson
Copper Mountain Ski Resort
10.2025 - Current
Customer Service Manager
Hobby Lobby
06.2025 - 10.2025
Crew Member
McDonald's
04.2025 - 09.2025
Rental Tech
Woodward
12.2024 - 04.2025
Uber Driver
Uber
01.2024 - 12.2024
Automotive Service Writer
Walmart Inc.
09.2023 - 01.2024
Cashier
Walmart Inc.
09.2022 - 09.2023
General Labor
Grafton Staffing Companies
09.2021 - 02.2022
Customer Service Manager
Hobby Lobby
03.2021 - 09.2021
Customer Service Representative
Walmart Inc.
08.2018 - 03.2021
High School Diploma -
Alamogordo High School