Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Awards
Accomplishments
Languages
References
Timeline
Generic

MATTHEW J. LAMOUREUX

Cumberland

Summary

Dynamic professional with a strong track record in automotive sales, averaging 20-30 car sales monthly and maintaining a 40% upsell rate on extended service plans. More than 10 years of experience in youth mentorship, managing teams of 11+ and groups of 80+ campers. Skilled in leadership, team development, and fostering client relationships. Dedicated to enhancing growth and mentoring future leaders through a relationship-focused strategy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Media and Public Relations Coordinator Volunteer

Autumnfest
Woonsocket
01.2025 - Current
  • Create direct, concise, and informative press releases to relay critical festival information to omnichannel media outlets, and the general public.
  • Collaborate with all other Autumnfest section coordinators to ensure press releases are created for all relevant information in an accurate and timely manner.
  • Serve as the direct point of contact for all public and media inquiries regarding information and operations of Autumnfest.
  • Collaborate with Autumnfest General Chair and Social Media Coordinator to ensure a seamless omnichannel message and develop new media channels and outlets to boost brand awareness and festival attendance.

SALES CONSULTANT

CarMax
Norwood
04.2024 - 03.2025
  • Sold 20 to 30 units monthly across diverse price points to varied clientele.
  • Maintained an average attachment rate of over 40% upsell on extended service plan warranties by overcoming customer objections and illustrating value.
  • Welcomed customers and identified vehicle options through targeted questioning and active listening.
  • Guided customers through the purchasing process, including needs assessment, test drives, financing applications, and insurance verification.
  • Completed all necessary records, titles, financial, and insurance documentation for transactions.
  • Followed up with customers by leveraging CRM software to cultivate relationships for long-term retention.
  • Resolved customer care issues and acted as a liaison between customers and the CarMax Customer Experience Center.

KIDSFEST COORDINATOR VOLUNTEER

Autumnfest
Woonsocket
10.2021 - 01.2025
  • Independantly planned, managed, and executed a $15,000+ budget to facilitate a 3-day youth and family live entertainment area for an annual festival with over 100,000 attendees
  • Acted as a liaison and site manager between all performers and vendors, adhering to all needs in accordance with contracts and riders.
  • Negotiated and arranged payment of performance and vendor contracts on behalf of Autumnfest.
  • Assisted in planning and decision-making year-round at regular board meetings to plan fundraising and all general operations of the festival as a member of the Autumnfest Steering Committee.

ASSISTANT DIRECTOR (Seasonal, Part-time)

Camp Ker-Anna Inc.
Cumberland
06.2023 - 08.2024
  • Assist camp director in supervising general operations and 8-10 counselors who lead cohorts of 9-30 children ages 5-14 through a diverse and unique range of engaging activities in an outdoor summer camp setting
  • Coach counselors on strategic operations, including activity planning, behavioral management techniques, and safety protocols.
  • Assess and provide first aid and basic medical care, as needed, to all campers, CITs, and counselors.
  • Supervise and report verbal, evidence-based performance appraisals of camp counselors and assigned volunteer Camper in Transition (CIT) cohort aids to the camp program director.
  • Provide feedback to the director on performance of counselors to weigh on performance appraisals and improvement plans.
  • Identify, respond, mediate, and prevent all forms of conflict between those under direct supervision

MARINE DEPARTMENT OUTFITTER

Bass Pro Shops LLC
Foxborough
09.2019 - 04.2024
  • Greeted and acknowledged all customers in a friendly, engaging manner.
  • Provided expert guidance to customers in the sales of fishing, boating, and watersports equipment, with a focus on specialized electronics, ensuring tailored recommendations and helping customers navigate complex product choices.
  • Conducted individualized customer needs analysis, utilizing industry-specific questions to ensure the best product fit and enhance overall customer satisfaction.
  • Assisted General Sales Manager in training and mentored new hires on the technical aspects of specialized electronics and marine equipment, company policies, and ancillary support systems.
  • Contributed to an average 10% annual sales growth rate by leveraging product knowledge and customer relationships to drive sales and meet business objectives.
  • Assisted upper management with POS cash management, inventory control, shrink prevention, stocking, and processing, maintaining adherence to company policies.
  • Created visually appealing and strategically placed merchandising displays, boosting in-store sales and enhancing the customer shopping experience.

Counselor/Senior Camp Counselor

Camp Ker-Anna Inc.
Cumberland
06.2014 - 08.2022
  • Supervised and engaged groups of 9 to 30 children in a dynamic range of camp activities, including arts and crafts, nature exploration, swimming, archery, and canoeing.
  • Facilitated both small and large group programming, fostering a fun, inclusive, and safe environment for all campers.
  • Maintained a 95% camper retention rate by cultivating strong relationships and creating positive experiences that encouraged annual retention.
  • Observed and addressed camper behavior, de-escalating conflicts, and promoting respectful communication and cooperation.
  • Enforced all safety procedures and emergency protocols, actively participating in assigned emergency response operations.
  • Mentored campers in transition (CITs) and volunteers, supporting skill development and team collaboration.
  • Applied training in sensitivity, personal boundaries, and abuse prevention to uphold a secure and respectful environment.
  • Oversaw and maintained camp equipment, ensuring proper usage and storage, while reporting any malfunctions or damage promptly.
  • Supported the daily upkeep of camp facilities, ensuring all areas remained clean, organized, and ready for use.
  • Demonstrated reliability and dedication by consistently arriving early, and staying late to ensure smooth camp operations.
  • Performed additional responsibilities as needed to assist in the overall success of camp programs.

Social Media Coordinator Volunteer

Autumnfest Festival
Woonsocket
01.2020 - 01.2021
  • Managed 3+ omnichannel social media accounts, including Facebook. Instagram and X, used to promote the festival brand and boost attendance.
  • Kept the public informed of ongoing challenges and the uncertainty of operations resulting from the COVID-19 pandemic.
  • Grew social media following and digital brand by over 50% during a year when the primary event was not held due to public health restrictions.
  • Continuously engaged the public through live streams, trivia, and games to enhance and maintain brand awareness, despite unique operational challenges.
  • Collaborated with the General Chair and Media/Public Relations Coordinator to ensure the delivery of a seamless omnichannel message across all media platforms and outlets.

Education

MBA - Business Administration And Management

Johnson & Wales University
Providence, RI
08-2021

Bachelor of Science - Entrepreneurship

Johnson & Wales University
Providence, RI
05-2020

Skills

  • Leadership and teamwork
  • Training and instruction
  • Effective communication
  • Event coordination
  • Sales and customer service
  • Process optimization
  • Innovative thinking
  • Research methodologies
  • Project management
  • Small business planning
  • Customer experience management
  • Artificial Intelligence process integration

Certification

BLS Instructor, American Heart Association (2016-Present)

Affiliations

  • Vice Chairman, Troop 2 Scouting Committee (2023-Present)
  • Assistant Scoutmaster, Troop 2 Cumberland, Narragansett Council (2017-Present)
  • Program support, property maintenance and staff training volunteer, Camp Ker-Anna Inc. (2013-Present)

Awards

  • Outfitter of the Month, Bass Pro Shops, (March 2023)
  • Eagle Scout, Scouting America, (2017)

Accomplishments

  • 2-time Sharkfest pitch competition final and receiptor of $1,000 seed funding prize, Johnson & Wales University (2020,2021)
  • Eagle Scout, Scouting America (2017)

Languages

English, Native

References

References available upon request.

Timeline

Media and Public Relations Coordinator Volunteer

Autumnfest
01.2025 - Current

SALES CONSULTANT

CarMax
04.2024 - 03.2025

ASSISTANT DIRECTOR (Seasonal, Part-time)

Camp Ker-Anna Inc.
06.2023 - 08.2024

KIDSFEST COORDINATOR VOLUNTEER

Autumnfest
10.2021 - 01.2025

Social Media Coordinator Volunteer

Autumnfest Festival
01.2020 - 01.2021

MARINE DEPARTMENT OUTFITTER

Bass Pro Shops LLC
09.2019 - 04.2024

Counselor/Senior Camp Counselor

Camp Ker-Anna Inc.
06.2014 - 08.2022

MBA - Business Administration And Management

Johnson & Wales University

Bachelor of Science - Entrepreneurship

Johnson & Wales University

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MATTHEW J. LAMOUREUX