Matthew Johns
Kirksville,MO
Summary
Accomplished National Operations Manager with a proven track record, specializing in driving company growth and optimizing operations. Known for exceptional leadership and analytical skills, excellent business acumen, adept at creating impactful sales and marketing strategies and fostering significant business relationships.
Overview
18
18
years of professional experience
Work History
National Operations Manger
MidState Insurance Agency, Inc.
07.2023 - Current
- Identified profitable business leads and built pipeline of prospective customers.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales revenue from $9,000,000 to over $16,000,000 annually.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Established and initiated business development strategies based on company targets, market data, and company goals.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
General Manger/Insurance Broker
Hawkins Harrison Insurance
01.2018 - 07.2023
- Worked to build and strengthen relationships with key contacts and community leaders through committed involvement and community service.
- Maximized efficiency by coaching and mentoring 12 employees at 3 locations on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented creative strategies to increase revenue and profitability by effectively targeting new markets.
SIU Claims Representative
Traders Insurance Company
03.2018 - 06.2019
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Followed up with customers on unresolved issues.
- Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
- Collaborated with internal departments and external vendors to resolve claims.
Office Manager/Insurance Broker
McCutchen & Son, Inc.
10.2010 - 12.2018
- Grew business revenue from $3,500,000 to $4,600,00 annually and drastically improved profitability by identifying new target markets, establishing and nurturing customer relations, and generating creative marketing strategies.
- Collaborated with company underwriters, prospects, and existing clients while marketing selling and servicing insurance policies.
- Strived to maintain contact with key accounts with the belief that putting the customer first is paramount in customer retention and company growth.
Business Operations Manger
Johns Seed and Supply, Inc.
04.2007 - 10.2010
- Oversaw day-to-day business operations by fostering deep professional relationships with wholesale contacts and customers.
- Worked with Customers to answer questions, resolve complaints, assure satisfaction and increase sales.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
Bachelor of Science - Business Administration And Management
Truman State University
Kirksville, MO05.2007
Skills
- Proven leadership skills
- Proficient in MS Office Suite
- Experienced in Adobe Creative Cloud Applications
- Strong customer service background
- Networking skills
- Excellent communication skills
- Experience risk manager
- Analytical, problem solver
- Self-Motivated
- History of creating and implementing successful sales strategies and marketing initiatives
- Recruitment and selection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits401k matchPaid time offLanguages
English
Native or Bilingual
Timeline
National Operations Manger
MidState Insurance Agency, Inc.
07.2023 - Current
SIU Claims Representative
Traders Insurance Company
03.2018 - 06.2019
General Manger/Insurance Broker
Hawkins Harrison Insurance
01.2018 - 07.2023
Office Manager/Insurance Broker
McCutchen & Son, Inc.
10.2010 - 12.2018
Business Operations Manger
Johns Seed and Supply, Inc.
04.2007 - 10.2010
Bachelor of Science - Business Administration And Management
Truman State University
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