Matthew Johnson
Castle Rock,CO
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Restaurant industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships, cultivating partnerships, and growing businesses.
Overview
18
18
years of professional experience
Work History
Onboarding Specialist
Aircraft Performance Group
Castle Rock, CO
03.2022 - Current
- Established clear communication channels between customers and internal teams.
- Prepared aircraft details for pilots to use in flight planning including runway analysis and weight and balance.
- Facilitated onboarding sessions for new clients, introducing them to our products and services.
- Maintained client relationships by partnering with internal teams to understand client goals and objectives.
- Provided excellent customer service to clients by responding promptly to inquiries and resolving any issues in a timely manner.
- Provided technical support for software applications used by customers when needed.
Crew Chief
Denver Jet Center
06.2020 - 03.2022
- Coordinated daily shift schedules for crew members to maximize efficiency and productivity.
- Ability to town up to G450 aircrafts
- Manage a team of 6 line service technicians on daily tasks.
- Adhered to safety regulations when handling hazardous materials.
- Applied fluid to aircraft surfaces to remove ice.
- Emptied aircraft lavatory systems and replenished sanitizer fluid.
- Guided aircraft hand using signals and batons to promote safe ground travel.
- Maintained accurate records of fuel quantity dispensed, cost, type, and destination.
- Performed daily inspections of the runway, taxiways, and other areas around the airport to identify any potential hazards or obstructions.
- Communicated with ground crews and pilots regarding arrival and departure times by their aircraft.
Kitchen Manager
Parry's Pizza CO
09.2019 - 03.2020
- Managed onboarding process for new hires, ensuring all documentation was completed accurately and in a timely manner.
- Created detailed reports on onboarding metrics such as time-to-hire, cost per hire and retention rates.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Resolved customer complaints in a timely manner while maintaining a positive attitude towards guests at all times.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Reviewed daily production records to ensure proper portioning, temperature control and quality standards were met.
General Manager
AMF CO
01.2019 - 08.2019
- Managed daily operations of bowling center, including staffing, customer service and maintenance.
- Developed and implemented marketing strategies to increase revenue and attract new customers.
- Ordered supplies and equipment necessary for the efficient operation of the bowling center.
- Established partnerships with schools or community organizations to host group outings or corporate events.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Supervised staff members in providing exceptional customer service and resolving customer complaints promptly.
Assistant General Manager
Bj's Restaurants CA
07.2017 - 07.2018
- Assisted with the development of career pathways for employees based on their individual goals and objectives.
- Designed training schedules for new and existing employees.
- Prepared weekly schedules for staff members based on their availability.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
Senior Manager
PATIX'S Pizza CA
09.2016 - 07.2017
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Managed day-to-day operations of restaurant, including, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, and evaluation of employees.
First Assistant
Islands Restaurants CA
11.2015 - 09.2016
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Optimized profits by controlling food, beverage and labor costs.
Executive Kitchen Manager
Bj's Restaurants CA
05.2006 - 11.2015
- Conduct Daily And Quarterly Food Reviews, Monitor Food And Beverage Quality And Execution
- Prepare And Receive Orders Of Food And Beverages, Utilizing Judgment To Increase And Decrease Orders Depending On Peaks In Business, Large Parties And Promotions
- Organized weekly staff meetings to discuss menus, recipes, customer feedback, safety protocols and other topics related to kitchen operations.
- Planned special events in coordination with front-of-house staff while ensuring timely delivery of high-quality of food.
- Trained new kitchen personnel on proper food handling techniques, equipment operation, safety protocols and recipe execution.
- Scheduled employees based on operational needs while adhering to applicable labor laws.
- Developed and implemented onboarding plans for new employees, including orientation programs and training schedules.
Senior Dining Room Manager
Bj's Restaurants CA
05.2006 - 11.2015
- Managed day-to-day operations of restaurant doing 125k-165k per month, including scheduling, budgeting, and inventory control.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Enforced health codes regulations within the restaurant environment.
- Reported staff performance, inventory, overall dining room needs and special events information to the General Manager.
- Trained new employees on customer service, safety protocols, and restaurant policies.
Education
General Studies
Cuesta College
San Luis Obispo, CAHigh School Diploma -
Los Gatos High School
Los Gatos, CASkills
- Recruitment
- Data Analysis
- Employee and Applicant Assessment
- New Hire Onboarding
- Problem-Solving Aptitude
- Salesforce
- Client Services
- Customer Relationship Management
Timeline
Onboarding Specialist
Aircraft Performance Group
03.2022 - Current
Crew Chief
Denver Jet Center
06.2020 - 03.2022
Kitchen Manager
Parry's Pizza CO
09.2019 - 03.2020
General Manager
AMF CO
01.2019 - 08.2019
Assistant General Manager
Bj's Restaurants CA
07.2017 - 07.2018
Senior Manager
PATIX'S Pizza CA
09.2016 - 07.2017
First Assistant
Islands Restaurants CA
11.2015 - 09.2016
Executive Kitchen Manager
Bj's Restaurants CA
05.2006 - 11.2015
Senior Dining Room Manager
Bj's Restaurants CA
05.2006 - 11.2015
General Studies
Cuesta College
High School Diploma -
Los Gatos High School
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