Matthew Johnson
Aurora,CO
Summary
Proactive Shift Assistant with extensive experience in employee motivation, training, and development. Improved processes by collaborating with leaders and resolving operational barriers, while maintaining workplace safety and cost efficiency. Strong in relationship building, customer service focus, and managing daily operations to ensure a positive and productive environment.
Overview
12
12
years of professional experience
Work History
Shift Assistant
Amazon.com
07.2021 - Current
- Improved employee sentiment by providing positive feedback and fostering employee development.
- Worked closely with leaders to identify opportunities in the process to improve quality and meet KPI's.
- Supported management with employee cost and labor planning.
- Assisted in the training of new employees, ensuring they were prepared for their roles within the team.
- Worked closely with DSPs to identify barriers to delivery and provide effective solutions to ensure customer promise.
Property Maintenance Worker
AMG
02.2016 - 09.2019
- Became the Certified Pool Operator for multiple sites to ensure cleanliness and proper chemical balance in pools and spas.
- Performed seasonal maintenance tasks like curb and road painting or groundskeeping to keep properties safe and functional throughout the year.
- Developed strong relationships with tenants through respectful communication and prompt attention to their needs or concerns.
- Reduced repair costs by identifying and fixing minor issues before they escalated into larger problems.
Assistant Manager
Yard House
09.2012 - 05.2016
- Supervised day-to-day operations to provide a world class dining experience and positive atmosphere.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed good relations between front and back of the house to encourage positive collaboration and effective team building.
- Managed week to week scheduling of staff to accommodate for personal and business needs.
Education
High School Diploma -
FootHill High School
Henderson NV06-2010
Skills
- Customer service focus
- Workplace Safety
- Training and Development
- Employee Motivation
- Relationship Building and Management
Timeline
Shift Assistant
Amazon.com
07.2021 - Current
Property Maintenance Worker
AMG
02.2016 - 09.2019
Assistant Manager
Yard House
09.2012 - 05.2016
High School Diploma -
FootHill High School
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