Obinna Ndu
New Jersey,NJ
Summary
Proven leader with a track record of enhancing team productivity and efficiency at Amazon. Excelled in staff training and development, significantly improving employee motivation and workplace safety. Skilled in problem-solving and time management, fostering a collaborative environment that led to surpassing performance goals. Demonstrates exceptional organizational and communication abilities, driving results and client satisfaction.
Overview
7
7
years of professional experience
Work History
Shift Assistant
Amazon
07.2019 - 04.2023
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Supported management in analyzing process performance data, identifying areas for improvement.
- Monitored and reported on process performance to verify compliance with established standards.
- Conducted regular evaluations of employee performance, identifying strengths and areas needing improvement for individual growth.
- Support, mentor, and manage 80+ employees for the Apple Region across multiple Amazon sites, as a shift assistant
Team Leader
Bloomingdale's
05.2016 - 08.2018
- Provided ongoing support to direct reports, addressing concerns or questions promptly so reports could remain focused on their tasks.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Education
Bachelor of Science - Operations Management
Southern New Hampshire University
Hooksett, NH05.2025
Associate of Arts - Mathematics
Felician University
Lodi, NJ06.2007
Skills
- Customer service focus
- Workplace Safety
- Staff Training and Development
- Employee Motivation
- Problem-Solving
- Time Management
- Reliability
- Excellent Communication
- Organizational Skills
Timeline
Shift Assistant
Amazon
07.2019 - 04.2023
Team Leader
Bloomingdale's
05.2016 - 08.2018
Bachelor of Science - Operations Management
Southern New Hampshire University
Associate of Arts - Mathematics
Felician University
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